Educational Operations Manager

About TAFE Queensland
TAFE Queensland is the largest and most experienced provider of vocational education and training in the state, with a history of serving Queensland communities for over 140 years.
We have recently been named the State Winner of the 2024 Large Training Provider of the Year at the prestigious Queensland Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
From entry-level certificates through to bachelor degrees, and comprehensive trade training, TAFE Queensland delivers hands-on, practical training across almost 500 qualifications at more than 60 campus locations throughout Queensland, from Thursday Island in the North to Coolangatta in the South East and as far west as Mount Isa.
Our unique structure and state-wide delivery model supports our commitment to assisting the diverse needs of our students, from a wide range of socio-economic and cultural backgrounds, and in regional and remote locations. Our responsive approach allows us to adapt our offering to meet the needs of local industries by delivering training that strengthens local communities and provides real employment opportunities for graduates.
We have a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training. Our students benefit from our innovative, authentic, and progressive team, helping them graduate confidently, capable, and with the hands-on skills employers need.
At TAFE Queensland, we hold true to our values—Safety first, Working together, Focusing on our customer, Taking responsibility and Showing initiative—and keep our customers at the centre of everything we do. By living these values we continue to strengthen TAFE Queensland's reputation as a leading provider of high quality education and training. Our people are recognised for demonstrating these values in their everyday work.
TAFE Queensland values diversity and inclusion and provides employment opportunities which are inclusive of peoples from all diversity groups.
Your Opportunity
The Educational Operations Manager (Trades) oversees the day to day operational support functions within the Educational and Training portfolio supporting key components of the student lifecycle, from pre-admission to graduation and beyond and mobilising the workforce to deliver efficient, quality and timely outcomes.
This position sits in the Educational and Training Portfolio and reports to the Faculty Director, Construction, Trades and Building Services.
**There are two (2) employment opportunities available**: 1 x Permanent Full-Time and 1 x Temporary Full-Time to 19 December unless otherwise determined.
The position will be based primarily at our Nambour campus however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Drive the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
- Live a safety culture, lead by example and support Workplace Health and Safety in the workplace to maintain industry partnerships and models for student engagement and advance the standing and reputation of the organisation.
- In partnership with the Executive Director Education and Training and peer managers, embed the delivery of educational operational services into the business maximising resource utilisation, maintaining compliance and mitigating risk.
- Lead and manage high performing teams aligned to educational operational activities. Manage team resourcing including emergent staffing needs, rostering, leave, overtime, recruitment and performance planning, and actively manage under performance.
- Lead and manage a range of critical business activities, coordinating multidisciplinary teams, appropriately identifying and delegating responsibilities to ensure organisational priorities are met.
- Provide high quality advice to the Executive Director Education and Training and other managers in the business on the operational effectiveness of administrative plans, policy, procedures, compliance and systems. Investigate and resolve complaints relevant to student administration.
- Foster a culture of quality, efficiency and continuous improvement, mentor and coach others in new business processes to implement integrated, centralised and efficient educational administrative workflows that provide a seamless experience for students and clients.
- Embed systems and processes for the effective utilisation of technology to record, analyse and monitor student management activities and contractual obligations ensuring a high degree of accuracy and critical deadlines are met.
- Report on the efficiency and effectiveness of financial an