▷ [Urgent] Operations Manager

3 weeks ago

Sunshine Coast Regional, Australia Youi Pty Ltd Full time

Apply now Job no: 502273
Work type: 38 HOUR WK - NOT ROSTERED
Location: SUNSHINE COAST
Categories: Product and Distribution

Provide leadershipin managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes.

Key priorities

- Lead and support a team to meet service and performance targets.
- Monitor and report on claims service delivery weekly.
- Ensure operational controls meet regulatory compliance.
- Build strong relationships with internal and external stakeholders, leveraging deep understanding of the role.
- Proactively manage risk and support continuous improvement.
- Follow all WHS policies, reporting hazards and ensuring a safe work environment.
- Promote a strong risk culture across the team and business.

About you
Experience & Knowledge:

- Degree in business, insurance or a related field (preferred, not essential).
- 5+ years’ experience leading teams in a complex service environment.
- Proven background in managing insurance claims.
- Skilled in leading remote, high-performing teams and managing performance.
- Strong conflict resolution and client management skills.
- Excellent knowledge of property claims legislation and regulations.
- Understanding of general insurance and broker environments.
- Awareness of industry trends and innovations in claims service.
- Commercial thinker with strong planning and problem-solving skills.

Ways of working

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Sippy Downs & Fortitude Valley:
This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office.

Sippy Downs: Free onsite parking, nearby public transport (bus), and close to shops. Plus, enjoy exclusive HQ perks

Fortitude Valley: Prime location on James St & Ann St, a short walk to the train station, with excellent public transport and proximity to Brisbane’s best restaurants, bars, and shops.

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us

- Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
- Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
- Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
- Career Growth – Career progression and paid study leave.

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *

Advertised: 19 Sep 2025 E. Australia Standard Time
Applications close: 30 Oct 2025 E. Australia Standard Time

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