▷ [Urgent] Operations Manager

3 weeks ago


Sunshine Coast Regional, Australia Youi Pty Ltd Full time

Apply now Job no: 502273
Work type: 38 HOUR WK - NOT ROSTERED
Location: SUNSHINE COAST
Categories: Product and Distribution

Provide leadershipin managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes.

Key priorities

- Lead and support a team to meet service and performance targets.
- Monitor and report on claims service delivery weekly.
- Ensure operational controls meet regulatory compliance.
- Build strong relationships with internal and external stakeholders, leveraging deep understanding of the role.
- Proactively manage risk and support continuous improvement.
- Follow all WHS policies, reporting hazards and ensuring a safe work environment.
- Promote a strong risk culture across the team and business.

About you
Experience & Knowledge:

- Degree in business, insurance or a related field (preferred, not essential).
- 5+ years’ experience leading teams in a complex service environment.
- Proven background in managing insurance claims.
- Skilled in leading remote, high-performing teams and managing performance.
- Strong conflict resolution and client management skills.
- Excellent knowledge of property claims legislation and regulations.
- Understanding of general insurance and broker environments.
- Awareness of industry trends and innovations in claims service.
- Commercial thinker with strong planning and problem-solving skills.

Ways of working

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Sippy Downs & Fortitude Valley:
This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office.

Sippy Downs: Free onsite parking, nearby public transport (bus), and close to shops. Plus, enjoy exclusive HQ perks

Fortitude Valley: Prime location on James St & Ann St, a short walk to the train station, with excellent public transport and proximity to Brisbane’s best restaurants, bars, and shops.

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us

- Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
- Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
- Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
- Career Growth – Career progression and paid study leave.

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *

Advertised: 19 Sep 2025 E. Australia Standard Time
Applications close: 30 Oct 2025 E. Australia Standard Time

#J-18808-Ljbffr



  • Sunshine Coast Regional, Australia Youi Pty Ltd Full time

    Overview Apply now Job no: 502432 Work type: 38 HOUR WK - NOT ROSTERED Location: SUNSHINE COAST Categories: Enterprise Risk Compliance and Assurance The Compliance Manager is a senior member of Youi’s Compliance team, leading a team of analysts and supporting the Head of Compliance to ensure the business operates in line with all relevant Australian...


  • Sunshine Coast Regional, Australia Quality People Full time

    Overview Our client URGENTLY requires a Project Support Officer for a 3 months + Contract in Buderim. Responsibilities - Utilise electronic document management systems (EDMS) such as SharePoint, DM and similar platforms. - Populate basic spreadsheets and statistical reports to provide timely information and updates to the Project Manager and team...

  • General Practitioner

    4 weeks ago


    Cairns Regional, Australia ClearCompany Full time

    Overview Seeking GPs interested in full-time, part-time or locum work. Open to passionate and experienced Urgent Care GPs, and GPs with Emergency Department experience. Practice Information The clinic is intended to provide short term, episodic care for urgent conditions that are not immediately life-threatening. It is purpose-designed for Urgent Care,...

  • Settlement Manager

    4 days ago


    Gold Coast, Queensland, Australia Mezy Operations Pty Ltd Full time $90,000 - $120,000 per year

    About UsWe're an award-winning mortgage manager, shaking up the industry with smarter lending solutions and a client-first approach. As we grow, we're looking for a Settlement Manager to lead our settlements team and keep things running smoothly.The RoleYou'll be the go-to person for all things settlements, overseeing the process from start to finish,...


  • Sunshine Coast Regional, Australia UniSC Careers Full time

    Overview Graduate Research Unit, Sunshine Coast Campus, Sippy Downs Level 9, $134,332 – $140,696 (pro rata) p.a., plus up to 17% employer superannuation Part-time (0.5 FTE), fixed-term until December 2026 The Opportunity In this role as Senior Manager, Operations, you will help lead the operations of the Graduate Research School, shaping team goals...


  • Sunshine Coast Regional, Australia Hall Contracting Full time

    The Opportunity As we continue to grow, we are seeking a proactive and detail-focused Assistant Accountant to join our finance team at our Sunshine Coast head office. This is a full-time, office-based role reporting directly to the Financial Controller and will play a key part in supporting the day-to-day financial operations of the business. The...


  • Sunshine Coast Regional, Australia CH01 CHE Fresenius Medical Care (Schweiz) AG Full time

    Registered Nurse page is loaded## Registered Nurseremote type: Onsitelocations: AUS Sunshine - Clinictime type: Part timeposted on: Posted Todaytime left to apply: End Date: November 10, 2025 (30 days left to apply)job requisition id: R0224277**Primary purpose of the role**Responsible to deliver patient centered care within the haemodialysis...


  • Sunshine Coast Regional, Australia Quality People Full time

    Our client URGENTLY requires 2x Senior Civil Engineers for 12 months + Contract in Buderim on the Sunshine Coast. The first Senior Engineer Consultant will manage and deliver pavement asset management services, assisting the Principal Engineer in the Asset Management Team. Asset Management - Senior Engineer Skills and Responsibilities - 10 years minimum...


  • Sunshine Coast, Australia Ramsay Health Care Full time

    **Operating Theatre Supply & Prosthesis Supervisor** **Sunshine Coast University Private Hospital, Birtinya** **Permanent Full-time position** **Grow your career in a friendly and welcoming environment!** **About the Role** In this role you will be joining our busy Stores and Supply team providing effective management and distribution of stock...


  • Sunshine Coast, Australia EastCoast HR Group Full time $60,000 - $80,000 per year

    URGENT – Administrator | Immediate Start | 5-Week ContractWe are seeking a proactive Administrator to join our team on a 5-week contract with an immediate start. This role provides hands-on experience in a dynamic work environment and exposure to various aspects of business operations. You will be supporting the administration team and assisting with...