Governance & Reporting Lead

**Job Title**

Governance & Reporting Lead
**Job Description Summary**

1.1. Reporting Relationships
This role will report into the Account Manager. This role will have no direct reports.
1.2. Scope and Purpose of Role
The Governance and Reporting Lead role is responsible for ensuring all reporting externally and internally is
accurate, meaningful and timely. The role supports the Account Manager and account delivery team on all issues
relating to contract compliance, governance and performance-based reporting requirements. The role will support
the team during periods of absenteeism across other operational roles (maintenance coordination and contractor
management).
The purpose of the Governance and Reporting Lead role is to actively support contract governance and reporting
requirements, scheduling and minuting of meetings and general administrative duties for the account. Additionally,
the role will provide support for the subcontractor network to ensure we are working in partnership with our
contractors for the delivery of quality services for the client.
1.3. Key Relationships
External relationships: this role will liaise with client representatives and the subcontractor network as
required.
Internal relationships: this role will liaise with all client account team members and Cushman & Wakefield
support functions.

1.4. Accountabilities
Key Result Area Major Activities
Governance
&
Reporting
Collate data, analyse and report as required by client and account team on a monthly,
quarterly and annual basis.
Administer systems access, user profiles and password requests for nominated
Cushman & Wakefield systems.
Support post procurement engagement activities including onboarding, inductions,
systems training, work health and safety assurance, child protection and quality
assurance management.
Administer account audit schedule in conjunction with the operations team.
Deliver timely and accurate reports to the client.
Support the team with performance-based reporting.
People
Management
Administer employee onboarding and offboarding in accordance with Cushman &
Wakefield and client requirements.
Manage employee training records and ensure completion of mandatory training
requirements by employees.
Continuous
Improvement
Ongoing development of innovative reporting and communication techniques.
Identify opportunities of process improvement.
Identify operational improvement opportunities.
AdministrationCo-ordinate and schedule meetings.
Create and issue agendas and meeting minutes.
Manage review of policies and procedures for the account ensuring alignment with
Cushman & Wakefield and client requirements
Provide general administrative support to the account.
Enable cover during absenteeism.
Support and at times co-ordinate specified activities - workshops, events, etc.
Relationship
Management
Support in the delivery of all services agreed with the client
Act as a key contact for client stakeholder, suppliers and other stakeholders as applicable.

General

**Responsibilities**:
Articulate and live the Cushman & Wakefield culture, model organisational values and
required behaviour and hold others (employees and peers) accountable for their actions
by identifying and acting on behaviour which is inconsistent with agreed standards
Comply with all Cushman & Wakefield systems that are in place to meet the health and
safety obligations of the organisation
Work safely and avoid placing yourself or anyone else’s health and safety at risk by your
acts or omissions
Comply with Cushman & Wakefield Environmental policies and adhere to procedures
and work instructions that are relevant to your activities
Operate in a manner that will minimise any adverse environmental impacts associated
with your activities
Comply with Cushman & Wakefield delegations policy
20Information/Delegation%20of%20Authority%20Table.pdf#search=delegati
ons%20policy
1.5. Background and Experience
Experience in Microsoft products - Teams, SharePoint, Outlook, Excel, Word and PowerPoint
Administrative and reporting experience
Proactive with a focus on problem solving relating to reporting and performance management
Excellent communication skills and demonstrated customer service capability
Ability to work in a team collaboratively and demonstrated initiative to work without supervision
Demonstrated ability to manage priorities and a high level of organisational skills
Demonstrated capacity to deal with ambiguity and address complex problems within a changing work
environment
1.6. Qualifications & Technical Skills
Tertiary qualifications in administration, governance, education or business management
Attention to detail
Time management
Effective communication skills
Business writing
Systems and data management

INCO: “Cushman & Wakefield”