Front Office Duty Manager

2 weeks ago

Brisbane, Australia Courtyard by Marriott, Brisbane South Bank Full time

**Marriott Hotels**, Marriott International’s select brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**Welcome to our family**

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities, and the chance to meet people from all corners of the globe.

**What you’ll do**:

- Directing and overseeing reservation, reception, room service and housekeeping activities
- Manage Hotel team members on a daily basis including preparation of rosters, training and development, customer service standards and performance management
- Delivering business results by achieving set targets KPI’s and objectives set by Senior Management
- Observing liquor, gaming, and other laws and regulations assessing and reviewing customer satisfaction
- Overseeing accounting and purchasing activities ensuring compliance with occupational health and safety regulations
- May provide guests with local tourism information, and arrange tours and transportation
- Liaising with all Hotel departments ensuring a seamless operation
- Ensuring interactions with our guests are positive, productive and memorable

**Your experience and skills include**:

- Diploma degree in hospitality management or elated field or an equivalent combination of relevant experience and/or education/training
- A minimum of 2 years’ experience in a similar role
- Must have a strong hotel management background
- Experience using OPERA PMS is essential.
- Strong communication, personal and interpersonal skills.
- The ability to ‘surprise’ our guests with your natural bright and bubbly customer service style to achieve guest satisfaction
- Proven success in transforming ‘problems’ into solutions

**You’re welcomed here**

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws_

Pay: $75,000.00 - $77,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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