Assistant Front Office Manager

3 days ago

Brisbane, Australia Grand Chancellor Hotels Full time

As the Assistant Front Office Manager you will report to the Front Office Manager and assist in the overall management and co-ordination of Front Office, including Reception, Switchboard, Duty Managers and Night Audit.

**We are seeking an outstanding individual that has the following**:

- At least 12 months experience as an Assistant Manager/Duty Manager in a similar property
- Willing to be very hands on with all aspects of running the Front Office department (this is a very hands on operational position which will include DM shifts)
- Proven experience in leading and effectively motivating a team
- Strong interpersonal skills both with internal and external customers
- Outstanding written and oral communication skills
- Demonstrated ability to problem solve and remain calm under pressure
- Excellent time management skills and the ability to meet deadlines
- Impeccable grooming and personal presentation

**DUTIES INCLUDE**:

- **Manage the Front Office Department in the absence of the Front Office Manager.
- Deliver exceptional customer service to all guests and handle guest complaints with patience and in the most professional manner.
- Ensures all guest requests are handled promptly and professionally.
- On commencement of shift, take over cash floats and ensure both are correct. Maintain float on shift adhering to Hotel policy and procedure.
- Attend to Reception duties such as check-ins, check-outs, account settlements, currency exchange, and guest inquiries. Answer incoming calls from desk phones and connect as necessary, according to policies and procedures.
- Carries and is responsible for the Hotel Master Keys.
- Check in guests as quickly and efficiently as possible. Ensure all relevant information is communicated to arriving guest.
- Complete shift audit, balance all cash and foreign currency, hand over floats to incoming Guest Service Agents and bank all cash.
- Liaise closely with and build relationships with other department heads such as Housekeeping, Maintenance and F&B to ensure rooms and the hotel is managed in accordance to requirements.
- Liaise with Reservation & Sales team regarding any changes in arrivals, departures, groups and VIP's.
- Manage and train front office staff.

  • Front Office Manager

    23 hours ago

    Brisbane, Queensland, Australia SONG People & Culture Full time $60,000 - $90,000 per year

    Introduction Who we are CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond. CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments...

  • Assistant (Duty) Manager Front Office

    3 days ago

    Brisbane, Australia QLD Full time

    **So what's in it for you?** - To work under the award-winning Global Brand with inspiring and creative team - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career...

  • Front Office Manager

    2 weeks ago

    Brisbane, Australia MINOR Hotels Full time

    We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team at Oaks Brisbane Festival Suites. You will be working on a rotating roster and some weekend work will be required. **Responsibilities include**: - Guide & train the team to provide outstanding guest welcomes and experiences. - Act as a role model, sharing...

  • Front Office Duty Manager

    1 week ago

    Brisbane, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024051277 **Location**: Brisbane About Us About the Role We are currently seeking an Duty Manager to join our amazing team in the Front Office Department. Reporting to the Rooms Division Manager you will be supporting the Front Desk, Concierge and the Communication Teams in their daily operations. As the manager on duty you will be expected...

  • Front Office Manager

    1 week ago

    Brisbane, Australia Hyatt Regency Brisbane Full time

    Summary **About Hyatt Regency Brisbane** Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax. Located on Queen Street Mall, five-star Hyatt Regency Brisbane is...

  • Front Office Manager

    1 day ago

    Brisbane, Australia YMCA Brisbane Full time

    **George Williams Hotel** is a reputable, high quality and professionally operated 4-star inner city Hotel with 103 guest rooms and 4 conference rooms. Located in the heart of the Brisbane CBD, near Roma Street Station, Queen Street Mall, Suncorp Stadium and the Brisbane River, the George Williams Hotel is one of the city’s most convenient and affordable...

  • Front Office Manager

    5 days ago

    Brisbane, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Front Office Manager

    2 weeks ago

    South Brisbane, Australia Courtyard by Marriott, Brisbane South Bank Full time

    An exciting and unique opportunity has come up for an experienced, hands-on and motivated professional with a passion for service and standards to lead our dedicated Front Office Team as Front Office Manager. Company Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates...

  • Front Office Manager

    2 weeks ago

    Brisbane, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Vincent - Front Office Assistant Manager

    3 days ago

    Brisbane, Australia Crystalbrook Collection Full time

    A dynamic, inclusive and guest centric working environment - Full Time Hours over a 7 day roster - Great range of benefits available with continuous professional development **The Opportunity**: Reporting to the Front Office Manager, this rare opportunity ensures that the shifts across the Front Office department run smoothly, efficiently and continue to...