Assistant Front Office Manager

2 weeks ago

Brisbane, Australia Grand Chancellor Hotels Full time

As the Assistant Front Office Manager you will report to the Front Office Manager and assist in the overall management and co-ordination of Front Office, including Reception, Switchboard, Duty Managers and Night Audit.

**We are seeking an outstanding individual that has the following**:

- At least 12 months experience as an Assistant Manager/Duty Manager in a similar property
- Willing to be very hands on with all aspects of running the Front Office department (this is a very hands on operational position which will include DM shifts)
- Proven experience in leading and effectively motivating a team
- Strong interpersonal skills both with internal and external customers
- Outstanding written and oral communication skills
- Demonstrated ability to problem solve and remain calm under pressure
- Excellent time management skills and the ability to meet deadlines
- Impeccable grooming and personal presentation

**DUTIES INCLUDE**:

- **Manage the Front Office Department in the absence of the Front Office Manager.
- Deliver exceptional customer service to all guests and handle guest complaints with patience and in the most professional manner.
- Ensures all guest requests are handled promptly and professionally.
- On commencement of shift, take over cash floats and ensure both are correct. Maintain float on shift adhering to Hotel policy and procedure.
- Attend to Reception duties such as check-ins, check-outs, account settlements, currency exchange, and guest inquiries. Answer incoming calls from desk phones and connect as necessary, according to policies and procedures.
- Carries and is responsible for the Hotel Master Keys.
- Check in guests as quickly and efficiently as possible. Ensure all relevant information is communicated to arriving guest.
- Complete shift audit, balance all cash and foreign currency, hand over floats to incoming Guest Service Agents and bank all cash.
- Liaise closely with and build relationships with other department heads such as Housekeeping, Maintenance and F&B to ensure rooms and the hotel is managed in accordance to requirements.
- Liaise with Reservation & Sales team regarding any changes in arrivals, departures, groups and VIP's.
- Manage and train front office staff.

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