Duty Manager

7 days ago

Brisbane, Australia Brisbane Marriott Full time

**The Role**

Brisbane Marriott is currently looking for a Full time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.

**Key Responsibilities Include**:

- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and associates

**To be Charming, you will**:

- Check personally on guest satisfaction.
- Deal immediately with any guest issues and be responsible for appropriate follow-up.
- Convey any guest issues/comments/complaints directly to the Department Manager
- Promote repeat business through personal contact with guests.
- Assist in the recruitment and selection process for potential new associates for the outlets.
- Assist with scheduling and management of the roster.
- Assist in the updating of the outlet’s ‘Operational and Training’ manual.
- Attend training sessions and meetings as directed by Manager.
- Perform any other duties as requested by Senior Management
- Ensure sanitation and hygiene standards are met.

**To be successful in this role, you MUST have**:

- Previous front office experience at a supervisory level
- Proven experience in Opera, GXP, and be system oriented.
- Proven customer service, communication and personal presentation skills
- Ability to work a variety of shifts including weekends, evenings and public holidays
- The ability to hold a QLD Responsible Management of Licensed Venues and Approved Managers License

**The Benefits.**

Marriott’s “Life. With the Works” offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

- Flexible working
- Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities

Pay: $74,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Maternity leave
- Parental leave
- Professional development assistance
- Referral program

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overtime
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Annual bonus
- Overtime pay
- Performance bonus

**Experience**:

- Duty Manager: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 02/09/2024

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