
Front Office Duty Manager
3 days ago
Company Description
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event space to be developed in this area.
**Job Description**:
Pullman Brisbane Airport are currently looking for a Full-time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full-time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.
Key Responsibilities Include:
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members.
**Qualifications**:
To be successful in this role, you MUST have:
- Previous front office experience at a supervisory level
- Proven experience in Fidelio or Opera
- Proven customer service, communication and personal presentation skills
- Ability to work a variety of shifts including weekends, evenings and public holidays
- The ability to hold a QLD Responsible Management of Licensed Venues.
Additional Information
What we can offer you:
- Monthly social events
- Career progression & education assistance
- Accor discounts on accommodation worldwide
- Discounted meals and beverages on site
- Reward programs
- Flexible working hours
- Subsidized onsite parking
- Discounted Air Train weekly pass
- Complimentary car parking after 3 years of continued employment
-
Front Office Duty Manager
2 weeks ago
Brisbane, Australia SeaLink K'gari (Fraser Island) Full time**The Opportunity** We are looking for a professional and service-oriented Front Office Duty Manager to join the dedicated team at Kingfisher Bay Resort, K'gari. Whilst working within a very busy environment, this role is responsible and accountable for overseeing our front office administration and reception operations to drive an exceptional customer...
-
Front Office Duty Manager
5 days ago
Brisbane, Australia SeaLink K'gari (Fraser Island) Full time**The Opportunity** We are looking for an experienced Duty Manager to play a pivotal role in ensuring the smooth operation of our front office department. working as within a very busy and friendly team-oriented environment at Kingfisher Bay Resort on K'gari. You are someone who brings professionalism, truly loves what they do, understands the importance of...
-
Duty Manager
6 days ago
Brisbane, Australia Brisbane Marriott Full time**The Role** Brisbane Marriott is currently looking for a Full time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department. **Key Responsibilities...
-
Front Office Duty Manager
7 days ago
Brisbane, Australia SeaLink K'gari (Fraser Island) Full time**The Opportunity** **About the Role** The Front Office Duty Manager is responsible and accountable for overseeing our Front Office Administration and Reception operations where the key role will be focused on Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper management of the Front Office...
-
Front Office Duty Manager
5 days ago
Brisbane, Australia SeaLink K'gari (Fraser Island) Full time**The Opportunity** **About the Role** The Front Office Duty Manager is responsible and accountable for overseeing our Front Office Administration and Reception operations where the key role will be focused on Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper management of the Front Office...
-
Front Office Duty Manager
6 days ago
Brisbane, Australia IBIS STYLES Full time**Company Description** Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next...
-
Front Office
1 hour ago
Brisbane, Australia Marriott International, Inc Full time**Additional Information** **Job Number**25010691 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin & Four...
-
Assistant (Duty) Manager Front Office
2 weeks ago
Brisbane, Australia QLD Full time**So what's in it for you?** - To work under the award-winning Global Brand with inspiring and creative team - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career...
-
Front Office Duty Manager
3 days ago
Brisbane, Australia ibis Styles Brisbane Elizabeth Street Full timeCompany Description An exciting opportunity has arisen for a dedicated customer service professional to join the ibis Styles Brisbane Elizabeth Street team, as their next Front Office Duty Manager. As someone who loves to create meaningful connections with both guests and colleagues, this role will see you being responsible for the day to day operations of...
-
Assistant Front Office Manager
2 weeks ago
Brisbane, Australia Grand Chancellor Hotels Full timeAs the Assistant Front Office Manager you will report to the Front Office Manager and assist in the overall management and co-ordination of Front Office, including Reception, Switchboard, Duty Managers and Night Audit. **We are seeking an outstanding individual that has the following**: - At least 12 months experience as an Assistant Manager/Duty Manager...