Receptionist

5 days ago

Melbourne, Australia Victoria Legal Aid Full time

**2 x full time ongoing positions**:

- **Salary range: $56,951 - $76,425 plus super plus salary packaging**:

- **Up to $15,900 in salary packaging and hybrid WFH & office model**

**About the role**
This role will involve handling inquiries over the counter and on the telephone from a range of people including the legal profession, community groups and members of the public. You will coordinate access to video conferencing facilities and bookings for interview rooms. You will also accurately refer members of the public requesting legal assistance using the agreed referral process.

The role also requires maintenance of the reception area and VLA resources and updating and amending internal systems for client appointment bookings. You will also coordinate couriers and incoming and outgoing deliveries.
- This role is based at our Melbourne CBD office on Wurundjeri Country._

**About you**
- Strong ability to appropriately communicate in person or on the telephone in a complex, confidential and sensitive environment.
- Highly developed interpersonal skills with the ability to effectively communicate and build rapport with clients from diverse background.
- Ability to learn new systems and processes and manage records and data.

**About Victoria Legal Aid**
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club (and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance

**How to apply**
To be considered for this role, please submit your current **resume** and a **cover letter addressing the key selection criteria.**

**Applications close by 11.59pm on Sunday 15 September 2024.**

**Other relevant information**

VLA is committed to putting the safety and wellbeing of children first.

Pay: $56,951.00 - $76,425.00 per year

**Benefits**:

- Salary packaging

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Melbourne, VIC 3000

Application Deadline: 15/09/2024

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