Receptionist

Position: Receptionist
Location: Melbourne Campus
Employment type: Full time
Award: Educational Services (Post-Secondary Education) Award 2020

Melbourne Institute of Technology (MIT) is a leading Private institute of Higher Education with
campuses in Melbourne and Sydney. We provide IT, Networking, Data Analytics, Business,
Accounting and Engineering (Telecommunications) programs, at bachelor’s and master’s degree
levels, to Australian and International students. MIT has a NEAS-accredited English Language
Centre that offers a range of English language courses to help students improve their English skills
and prepare them further study in Australia.

The Role:
The Receptionist at MIT Me campus is a key role within the Student Administration and
Experience Department, providing essential support to clients, stakeholders, and enhancing overall
service quality. They serve as the initial point of contact for MIT, facilitating over-the-counter
inquiries, student support, and contributing to continuous improvement and personalised client
assistance. The role involves collaborating with the Student Services Manager/Campus Director
and working autonomously in a team setting to deliver efficient and professional services.

Primary Responsibilities:

- Be the welcoming face and voice of MIT Melbourne campus, greeting visitors and handling

inquiries with professionalism and a friendly demeanour.

departments or individuals.
- Provide accurate and helpful information to students, faculty, staff, and other stakeholders

regarding campus services, programs, and events.
- Manage the reception area, ensuring it is tidy, organised, and presentable at all times.
- Assist in the coordination of appointments, meetings, and events, ensuring smooth
- scheduling and logistics.
- Handle incoming and outgoing mail, packages, and courier services efficiently and
- accurately.
- Support general administrative tasks such as data entry, filing, and document
- management.
- Collaborate with various departments and teams to provide seamless administrative

support and contribute to the overall efficiency of campus operations.

Qualifications and Professional Memberships
- Excellent customer service skills: The receptionist should be able to provide friendly,

professional, and responsive service to all university community members, including
students, faculty, staff, and visitors.
- Strong verbal and written communication skills: The receptionist should be able to

communicate clearly and effectively in person, over the phone, and in writing.
- Proficient in using office equipment and computer software: The receptionist should be

able to operate various office equipment, such as telephones, printers, and computers, and
be proficient in relevant software, such as Microsoft Office Suite (especially Excel, Outlook
and Word).
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- Organisational and multitasking skills: The receptionist will be responsible for a wide range

of tasks, including managing phone calls, scheduling appointments, receiving and
distributing mail, and coordinating visitor arrivals. They should be able to handle multiple
tasks simultaneously and maintain an organized and efficient work environment.
- Ability to handle a high volume of inquiries and visitors: The receptionist will encounter a

be able to handle a high volume of interactions while remaining calm, patient, and
attentive.
- Professional and friendly demeanour: The receptionist represents the university and is

often the first point of contact for visitors. They should maintain a professional and friendly
demeanour at all times, creating a positive and welcoming atmosphere.
- Knowledge of university policies and procedures is a plus: Familiarity with university

policies, procedures, and campus resources is beneficial. This knowledge allows the
receptionist to provide accurate information and direct inquiries appropriately.
- Previous experience in a receptionist or customer service role is preferred: While not

mandatory, prior experience in a receptionist or customer service role can be
position and provides a foundation of relevant skills and knowledge.
- mit

Applications close on Sunday, 16 February 2025

Equal Opportunity and Privacy of personal information is MIT policy. For more details visit

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