Customer Service Specialist

2 days ago

Melbourne City Centre, Australia HAYS Full time

NAB Contact Centre - 12 month assignment. Paying $32.69 per hour + Super with extension & perm opportunities

**Your new company**
Join a leading bank that is investing in positive change. NAB is a diverse and inclusive workplace that empowers you to develop your career. You’ll work from a vibrant Docklands office located next to Southern Cross station. The team is expanding and are looking for agile administrators to support the business.

Here’s a place for you to grow

**Your new role**
Working in a call centre and looking for development?

As a Customer Service Specialist at NAB, you’ll support the Payment & Disputes team with troubleshooting and a variety of admin tasks. On a day-to-day basis you will:

- Speak with customers who need to dispute a payment and gather relevant information to troubleshoot
- Actioning calls from customers, business bankers, corporate managers
- Liaise with the vendor and other financial institutions to follow up on the transactions
- Perform routine and ad hoc administration tasks
- Review customer transactions and qualify the dispute
- Provide information/updates to internal stakeholders

You’ll be working on average 38 hours per week with opportunities to work

Your working hours will be Mon-Fri between 8:30 am - 5 PM. The role provides flexible working arrangements with a healthy balance between team bonding and work from home.

**What you'll need to succeed**

***
To be successful in this role you will have:
1. Professional communication skills - written and verbal

2. Previous Call centre experience (mandatory)

3. Previous banking experience (highly desirable)

4. Strong analytical skills and be customer centric

**What you'll get in return**

***
This is a fantastic opportunity to kickstart your career in banking. As part of the rapidly growing team, NAB offers you a comprehensive training along with flexible working model. Joining a collaborative and energetic team. This role allows you visibility across a variety of different NAB functions and helps you make a informed decision about your own career.

**What you need to do now**

***

**LHS 297508** #2739942

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