Customer Service Specialist

4 days ago


Melbourne City Centre, Australia HAYS Full time

NAB Contact Centre - 12 month assignment. Paying $32.69 per hour + Super with extension & perm opportunities

**Your new company**
Join a leading bank that is investing in positive change. NAB is a diverse and inclusive workplace that empowers you to develop your career. You’ll work from a vibrant Docklands office located next to Southern Cross station. The team is expanding and are looking for agile administrators to support the business.

Here’s a place for you to grow

**Your new role**
Working in a call centre and looking for development?

As a Customer Service Specialist at NAB, you’ll support the Payment & Disputes team with troubleshooting and a variety of admin tasks. On a day-to-day basis you will:

- Speak with customers who need to dispute a payment and gather relevant information to troubleshoot
- Actioning calls from customers, business bankers, corporate managers
- Liaise with the vendor and other financial institutions to follow up on the transactions
- Perform routine and ad hoc administration tasks
- Review customer transactions and qualify the dispute
- Provide information/updates to internal stakeholders

You’ll be working on average 38 hours per week with opportunities to work

Your working hours will be Mon-Fri between 8:30 am - 5 PM. The role provides flexible working arrangements with a healthy balance between team bonding and work from home.

**What you'll need to succeed**

***
To be successful in this role you will have:
1. Professional communication skills - written and verbal

2. Previous Call centre experience (mandatory)

3. Previous banking experience (highly desirable)

4. Strong analytical skills and be customer centric

**What you'll get in return**

***
This is a fantastic opportunity to kickstart your career in banking. As part of the rapidly growing team, NAB offers you a comprehensive training along with flexible working model. Joining a collaborative and energetic team. This role allows you visibility across a variety of different NAB functions and helps you make a informed decision about your own career.

**What you need to do now**

***

**LHS 297508** #2739942



  • Melbourne City Centre, Australia HAYS Full time

    Team Culture Important? Join NAB Assist Team today, Where you are supported throughout your career growth! **Your new company** Starting October 16th, you will be assigned to either Docklands Melbourne or Parramatta Sydney depending on your location for a 12-month period. The salary will be $34.58 per hour plus super. There is potential to transition to a...


  • Melbourne City Centre, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...


  • Melbourne City Centre, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...


  • Melbourne City Centre, Australia Guild Group Full time

    Job Number: 493665 Work type: Full Time Permanent **Location**: Melbourne (CBD) Categories: Customer Service **Customer Care Specialist** **Full-time Permanent | Hybrid Role** **Who are we.** Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional...


  • Melbourne City Centre, Australia HAYS Full time

    Customer Service | Banking/Finance | CBD location | Temp 6-mth contract | MULTIPLE VACANCIES | ASAP start **Your new company** This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on their...


  • Melbourne, Victoria, Australia Csc (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...


  • Melbourne City Centre, Australia HAYS Full time

    Full Time Permanent / $65k - $70k + Super / Hawthorn / Customer Service role in Finance industry Your new company Hays is proud to partner with one of Australia’s market leaders in the wealth management sector. Helping its nearly one million members achieve financial freedom in retirement is at the heart of this organisation, with a focus on long-term...


  • Melbourne City Centre, Australia HAYS Full time

    Fantastic entry level banking role, Join NAB today! **NAB** **Customer Service Advisor - 12 months Assignment** **L**ocation - 153 Parramatta square, Parramatta + Hybrid (if the lead deems competent only)** Come work for NAB whose employee's thrive when achieving great results for the customer, the brand and themselves. A diverse and inclusive workplace...


  • Melbourne City Centre, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions building and operating safer, smarter, and more sustainable roads to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Customer Specialist Support...


  • Melbourne City Centre, Australia HAYS Full time

    Enter your new energy sector era! **Your new company** Join a fast-growing Australian-owned organisation who specialises in supplying energy to small and medium local businesses. Forming part of a small and supportive Customer Engagement team, with strong mentoring and guidance from the Customer Operations Manager, this role will provide an opportunity to...