Customer Service Agent

2 weeks ago

Melbourne City Centre, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

This role is an excellent opportunity for anyone with a customer service background that is ready to progress their career into the Banking and Finance sector.

Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs whilst assisting with general enquires.

What will you be doing- Receiving inbound calls- Building and establishing relationships with customers- Creating positive outcomes- Problem-solving and objection handling- Making everyday banking simple and easy

Now, enough about us. Let’s chat about you.

You are a peacemaker. A relationship builder. An active listener. A quick thinker. You thrive on solving the tricky stuff. You think inside and outside of the box. You'll be receptive to different personalities and use varied approaches in your interactions with people to negotiate and handle objections. Success is all about working with our customers to find the best solution.- Have the ability to ask the right questions and find the right solutions, and place the customer at the centre of everything you do- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members to better serve their needs- Can demonstrate an ability to work in a fast-paced environment where you have set targets to achieve within set timeframes- Demonstrate competent computer skills, including system navigation- Be as passionate as we are about providing exceptional customer experiences

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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