Customer Service Specialist

15 hours ago

Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

Job Advert Text

Do Work That Matters.

CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams.

BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.

About the role

As a Customer Service Specialist, you will be responsible for the preparation and disbursal of Commercial Loan applications on behalf of our customers. This will include supporting internal and external stakeholders with enquiries relating to our Commercial business customers, meeting our operational objectives and deadlines, whilst maintaining strong stakeholder communication.

This is an operations role which uses high attention to detail and well-developed prioritisation skills in order to prepare loan documents for our customers.

Other responsibilities include:

  • Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues
  • Identifying opportunities to improve the processes within your team or work area
  • Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues
  • Contributing to and/or completing reconciliations
  • Completing general administrative duties as required
  • Practising prudent risk management by identifying and responding to business risks

About you.

To be successful in this role, the ideal candidate should have some experience across commercial, business banking or retail operations lending processes and will have a strong desire to learn, bring a continuous improvement mindset and have some demonstrated experience working within a fast-paced and high-volume environment.

You may also have;

  • Demonstrated knowledge and experience of the home lending/commercial lending process
  • Strong customer service experience with the ability to build relationships with relevant stakeholders
  • High attention to detail and accuracy
  • Strong work ethic with a team orientated outlook

From here, the opportunities are endless

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 30/10/2025

  • Admin/Customer Service

    21 hours ago

    Melbourne, Victoria, Australia AUSTRALIAN SPECIALIST HUB Full time $45,000 - $60,000 per year

    About the roleThis is a JUNIOR ADMIN ROLE.Due to our significant growth we need we need an efficient and organised person to join our wonderful team. Supporting our team of medico-legal experts, your duties will include and won't be limited to:Nurturing positive connections with our valued referring clientsManaging the end-to-end referral and assessment...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia MyIntegra Full time $60,000 - $180,000 per year

    About The RoleAt MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you'll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You'll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Contour Education Full time $50,000 - $70,000 per year

    DescriptionBe the voice of Contour. Turn support into delight.Every call, email, or text you answer is a chance to make someone's day. As part of our brand-new Service Team, you'll be the friendly, reliable, and knowledgeable voice of Contour, helping parents and students feel confident, cared for, and supported.Perfect for people-lovers who want to make a...

  • Customer Service Officer- Specialist Clinics

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Children's Hospital Full time $58,000 - $64,610 per year

    The HospitalThe Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's Hospital Foundation.RCH has cared for the children and young people of...

  • Customer Insights Specialist

    1 week ago

    Melbourne, Victoria, Australia IAG Full time $80,000 - $120,000 per year

    Help shape the future as aCustomer Insights SpecialistJoin the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your RoleAt CGU and WFI, customer...

  • Customer Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia Sleeping Duck Full time $60,000 - $90,000 per year

    Customer Experience Specialist About Sleeping Duck Sleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house.Ground-breaking, engineer led, in-house product design. Real sleep...

  • Customer Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia Sleeping Duck Full time $60,000 - $80,000 per year

    Customer Experience Specialist About Sleeping Duck Sleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house. Ground-breaking, engineer led, in-house product design. Real sleep...

  • Customer Experience Specialist

    16 hours ago

    Melbourne, Victoria, Australia Inchcape Australasia Full time $60,000 - $100,000 per year

    Customer Experience SpecialistLocation:Melbourne, Victoria - Melbourne City, Doncaster, Bundoora, Mentone, Werribee, Hoppers Crossing, Berwick, Glen Waverley and Essendon.Job Details:OnsiteDo you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global...

  • Customer Banking Specialist

    5 days ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time $60,000 - $80,000 per year

    Do work that matters  As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.  See yourself in our team As the Customer...

  • Customer Solutions Specialist

    18 hours ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $80,000 per year

    About the roleWe're on the lookout for Customer Solutions Specialist to join our Melbourne team on a Fixed Term, Full Time basis (38 hours/5 shifts per week, Monday to Saturday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work,...