Customer Services Agent

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

In this role, you will be the voice of one of Australia's big four banks. As the first point of contact for customers, you'll be contributing and making an impact every day. Our client delivers a seamless banking experience to more than 10 million personal and small business customers. What they do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement.

Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs whilst assisting with general enquires.

What you will be doing- Managing high volume inbound calls while delivering exceptional customer service- Building and establishing strong relationships with customers to create positive outcomes- Exhibiting excellent problem-solving and objection handling skills- Making everyday banking simple and easy

If you're interested, here is what you need to know.- Operating hours Monday to Sunday 8:00 am - 8:00 pm (rotating roster)- Multiple positions available: Full Time - Part Time - Casual- 10 Days of training in office in Latrobe Street before moving to work from home ( no training on weekends)

Now, enough about us. Let's chat about you.

You are a peacemaker. A relationship builder. An active listener. A quick thinker. You thrive on solving the tricky stuff. You think inside and outside of the box. You'll be receptive to different personalities and use varied approaches in your interactions with people to negotiate and handle objections. Success is all about working with our customers to find the best solution.- Have the ability to ask the right questions and find the right solutions, and place the customer at the centre of everything you do- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members to better serve their needs- Can demonstrate an ability to work in a fast-paced environment where you have set targets to achieve within set timeframes- Demonstrate competent computer skills, including system navigation- Be as passionate as we are about providing exceptional customer experiences

Culture & Benefits- Hourly rate + On Target Earnings (based on reaching KPI's)- Unlimited access to a trusted mental health and wellbeing Platform- Extensive training is provided to support career development within the business- An environment that is supportive, engaging and highly interactive- Multiple award-winning customer experience organisation with over 40 years of experience

Our promise to you

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.