Customer Service Specialist

6 days ago

Melbourne City Centre, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

In this role, you will be responsible for investigating fraud and suspicious activity concerning debit card ,credit card and other banking services. As a customer service specialist, you’ll be contributing and making an impact every day.

What you will be doing.- Handle inbound and outbound calls (as required) within the required time frame- Analyzing data to identify any fraudulent and suspicious activities- Assisting with raising a dispute on any unauthorized charges- Assist customers with replacing lost or stolen card- Provide appropriate solutions for customers, and follow up to resolve any issues

If you’re interested, here is what you need to know.- Tuesday to Saturday 8:00 am to 4:00 pm OR Sunday to Thursday 8:00am to 4:00pm- Training onsite for 5 weeks, flexible with working from home post training- Do work that matters- On-the-job ongoing support & development, opportunities to advance- In compliance with site, requirements must be double vaccinated.- Excellent communication skills-
- Experience in the banking industry is a plus- Proficient in Microsoft- Must have time management discipline, attention to detail, ability to maintain confidentiality- Ability to take direction and work independently

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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