Customer Service Specialist

17 hours ago

Council of the City of Sydney, Australia Jivaro Full time

Customer Service Specialist
Are you customer-obsessed with a passion for delivering exceptional service? We’re looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.

About the Role
As a Customer Service Specialist you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You’ll work closely with internal teams to ensure smooth order management, problem resolution, and overall customer satisfaction.

Key Responsibilities

- Work in the customer service team, providing high levels of service across all channels
- Develop and implement new customer service strategies to enhance the overall client experience
- Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses
- Work closely with sales, operations, and logistics teams to optimize the customer journey
- Handle escalated customer concerns with professionalism and a solution-driven approach.
- Drive continuous improvement in customer service processes, systems, and policies with a strong focus on automation

What We’re Looking For

- Proven experience as a Customer Service Specialist (ideally in retail, wholesale, or FMCG)
- Excellent communication and problem-solving abilities
- Experience in order management, CRM systems, and customer service best practices. Shopify, Gorgias & Starshippit are highly regarded
- A proactive, hands-on approach with a passion for delivering top-tier customer experiences
- Ability to work cross-functionally and thrive in a fast-paced, dynamic environment

Why Join Us?

- Be a key player in a high performing and successful retail business with amazing opportunities for growth
- Lead and shape the customer service function to drive real impact
- Collaborative, people-first culture with career progression opportunities
- Up to $75,000.00 + super pending experience
- Generous product discount and clothing allowance

If you’re a customer service coordinator looking for your next challenge, we’d love to hear from you

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