Customer Service Specialist

4 days ago


Melbourne City Centre, Australia HAYS Full time

NAB Contact Centre - 12 month assignment. Paying $32.69 per hour + Super with extension & perm opportunities.

**Your new company**
This is your opportunity to be a part of NAB where you get to define your career path.
You get to make a real difference to the communities and are rewarded and recognised for the value you bring. NAB is a diverse and inclusive workplace with lots of opportunities.

Here’s a place for you to grow

**Your new role**
As a Customer Support Advisor for NAB your main responsibilities will include:

- Providing exceptional customer service and tailored solutions for overdue accounts via inbound & outbound calls
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.

Your working week will be from Mon - Fri between 8 am - 8pm.

This is a rotating roster with 8 hour shifts. The role pays $32.69 per hour + Super

This role has compulsory 7 weeks Full time training from office. It is expected that you are available for the entirety of this training period. You will have flexible working arrangements after the initial training period.

**What you'll need to succeed**
To be considered for this role, you will have the following:

- Excellent verbal and written communication skills and a good understanding of customer needs.
- Previous customer service experience
- Individuals who strive to deliver excellent customer service and are customer centric

You will be required to complete an online test to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.

**What you'll get in return**
This is a fantastic opportunity to kickstart your career in banking. As part of the rapidly growing team, NAB offers you a comprehensive training along with flexible working model. Joining a collaborative and energetic team. This role allows you visibility across a variety of different NAB functions and helps you make a informed decision about your own career.

**What you need to do now**

**LHS 297508** #2745224



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