North Specialist Services Analyst

5 days ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

The North SME team provides North product, platform and process expertise and assistance to the North Service Centre & North stakeholders and assists in developing and improving various aspects of team performance and the platform design. The North SME teams works in conjunction with various members of the North Product and Platform Teams, DST, Production Support, Breakfix, Project teams and North Partnerships to deliver enhancements to the platform offer

**How you will make an impact**
- Assisting in testing of both North Online and Bluedoor releases
- Provide support and expertise to business projects
- Support the maintenance and improvement of process and process documentation for North Partnerships
- Help assess customer experience to actively improve day to day processes & procedures
- Support North Partnerships with identification and remediation of incidents, issues and breaches
- Determine appropriate solutions to issues affecting the North Service Centre
- Support to ensure compliance with regulatory change initiatives that impact North platform and North Operations
- Assist managers in handling complex queries & escalations
- Maintain procedures and communications on the North AMPCKB page
- Act as a source of North operational expertise for the North Service Centre and Operations, Production Support, Breakfix, projects other North related teams
- Provide assistance to NSC team members with processing of complex technical tasks

**What you will bring to the role**
- Superannuation and regulation knowledge (desirable)
- Managed fund industry knowledge (desirable)
- Understanding of share market (desirable)
- Understanding of financial planning concepts (desirable)
- General knowledge of financial markets and investment assets (desirable)
- Experience in Wrap Platforms (desirable)
- Evidence of being ‘process driven’ and having high attention to detail
- Demonstrated problem solving and decision making skills
- Experience in enterprise wide projects and releases

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

**Message to recruitment agencies

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