Customer Relationship Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
**What this opportunity involves**:
The Customer Relationship Manager will develop and foster relationships with the building's customer partners, and assist in ensuring all services, branding, marketing, and presentation of the Property are in keeping with premium grade standards. You will also be required to nurture a sense of community throughout the precinct (in collaboration with the Commercial/Retail and Marketing Managers) and deliver activities that align with the asset's objectives.
Additionally, the Customer Relationship Manager will be responsible for delivering a world-class, best practice "Welcome" process for incoming customers, as developed with the Lendlease National Customer Team (LL/JLL).
**A snapshot of the role**:
Develop and maintain strong relationships with building customers.
Ensure high standards for property services, branding, and marketing.
Foster a sense of community through strategic events and engagement.
Deliver a best-in-class "Welcome" experience for new customers.
Act as the primary point of contact for customer inquiries and feedback.
Manage building communications and digital platforms.
Assist in the creation and execution of customer retention plans.
Oversee property presentation and maintenance standards.
Manage concierge services and support community initiatives.
Collaborate with internal teams and external partners.
Excellent communication and interpersonal skills that can be tailored to suit different people and situations.
Ability to manage a high volume of output with tight deadlines.
Sound computer skills including Microsoft Office package.
A high level of attention to detail.
4+ years’ experience in a customer service, placemaking, marketing and/or events management role.
Proven event management and customer engagement experience is preferred.
Experience managing conflicting deadlines and expectations.
**Desired but not required**: Understanding of legal and lease terminology and the legal obligations of both tenants and landlords.
Proven capacity to understand and interpret commercial contracts and leases.
First Aid Officer desired or willingness to be trained.
Floor Fire Warden desired or willingness to be trained.
**What you can expect from us**:
Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.