Customer Relationship Manager

7 days ago


North Sydney, Australia JLL Full time

**JLL empowers you to shape a brighter way**.

**Shaping the future of real estate for a better world**

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

**What this opportunity involves**:
The Customer Relationship Manager will develop and foster relationships with the building's customer partners, and assist in ensuring all services, branding, marketing, and presentation of the Property are in keeping with premium grade standards. You will also be required to nurture a sense of community throughout the precinct (in collaboration with the Commercial/Retail and Marketing Managers) and deliver activities that align with the asset's objectives.

Additionally, the Customer Relationship Manager will be responsible for delivering a world-class, best practice "Welcome" process for incoming customers, as developed with the Lendlease National Customer Team (LL/JLL).

A snapshot of the role:

- Develop and maintain strong relationships with building customers.
- Ensure high standards for property services, branding, and marketing.
- Foster a sense of community through strategic events and engagement.
- Deliver a best-in-class "Welcome" experience for new customers.
- Act as the primary point of contact for customer inquiries and feedback.
- Manage building communications and digital platforms.
- Assist in the creation and execution of customer retention plans.
- Oversee property presentation and maintenance standards.
- Manage concierge services and support community initiatives.
- Collaborate with internal teams and external partners.
- Excellent communication and interpersonal skills that can be tailored to suit different people and situations.
- Ability to manage a high volume of output with tight deadlines.
- Sound computer skills including Microsoft Office package.
- A high level of attention to detail.
- 4+ years’ experience in a customer service, placemaking, marketing and/or events management role.
- Proven event management and customer engagement experience is preferred.
- Experience managing conflicting deadlines and expectations.
- Desired but not required:

- Understanding of legal and lease terminology and the legal obligations of both tenants and landlords.
- Proven capacity to understand and interpret commercial contracts and leases.
- First Aid Officer desired or willingness to be trained.
- Floor Fire Warden desired or willingness to be trained.

**What you can expect from us**:
Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

**Location**:
On-site -North Sydney, NSW

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.



  • North Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world!At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see...


  • North Ryde, New South Wales, Australia Benchmark Rehabilitation Full time $90,000 - $120,000 per year

    Company DescriptionJob DescriptionManage assigned accounts and oversee SLA Management and implementation, service delivery support, data analytics and reporting, strategic planning, product design, and service application. Communicating and dissemination of key service delivery changes, outcomes or expectations to the wider team to ensure a high level of...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Manager Vendor Relationships** **Clerk Grade**: 11/12 **Employmen**t**Type**: Ongoing - fulltime **Salary**:starting from $145,378 + Super **Closing Date: Monday 5th May, 2025 [9:59am]** This role sits within the NSW Fair Trading Division in the Digital team. **Abou**t the team** NSW Fair Trading (FT) is responsible for the administration of property...


  • Sydney, Australia Capstone Full time

    Premium-Grade asset based in the CBD - Up to $95k incl. super - Numerous opportunities for career progression **The Client** Our client is the leading facilities and real estate services provider in Australia and their client is a multinational construction and property group. You will be employed by a business which values you and your continuing personal...


  • Bayswater North, Australia Homestyle Aged Care Full time

    About the Role As a Customer Relationship Officer (CRO), utilise your exceptional relationship, communication and customer service skills to conduct tours for potential new residents and maintain referrer relationships in the community. This is a fast paced and unique role providing key customer service, relationship management and administration with a...


  • North Sydney Council, Australia Shift Full time $120,000 - $180,000 per year

    Who is Shift?At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and...


  • Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494709 **Work type**: Full-time **Location**: Sydney - Parramatta **Categories**: Collections, Customer Service & Call Centre - Parramatta CBD location, a short walk from the station and local shops and eateries - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No...


  • Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494608 **Work type**: Full-time **Location**: Sydney - CBD **Categories**: Collections, Customer Service & Call Centre - Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No collections...


  • North Sydney, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...


  • Sydney, New South Wales, Australia Credit Corp Full time $60,000 - $90,000 per year

    All Work types Full-time (1)All Locations Sydney - CBD (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relationship ManagerApply nowJob no:494960Work type:Full-timeLocation:Sydney - CBDCategories:Collections, Customer Service & Call CentreSydney CBD location, a short walk from Wynyard station and Barangaroo precinctNo weekends or...