Customer Relationship Manager

6 days ago

Sydney, Australia Capstone Full time

Premium-Grade asset based in the CBD
- Up to $95k incl. super
- Numerous opportunities for career progression

**The Client**

Our client is the leading facilities and real estate services provider in Australia and their client is a multinational construction and property group. You will be employed by a business which values you and your continuing personal improvement and career progression. This role is based in the CBD.

**The Role**

As the Customer Relationship Manager, you will be responsible for developing and fostering the relationship with the building's customer partners, and assist in ensuring all services, branding, marketing and presentation of the property is keeping with premium grade standards.

You will nurture a sense of community in the precinct by executing a series of events and customer engagement.

Duties will include:

- Customer communication and leading the Building Management Team in Customer Engagement Strategy.
- Community management of all front-of-house digital platforms
- Acting as the primary point of contact for customer inquiries
- Assisting the GM in the creation of a customer retention plan
- Managing the customer retention budget
- Managing property presentation
- Other duties as required.

**The Opportunity**

Working for one of Australia's property groups, you will have the opportunity to expand on your current customer relationship and events skills to build and maintain client relationships. Working on a premium commercial asset, you will work with numerous high-profile clients and long-term, would have the opportunity to move into higher-level CRM roles, or move into other sectors of the property industry.
- Demonstrated experience in events management and recommending ideas for client events OR experience in marketing
- Previous experience in building and maintaining customer relationships
- Excellent verbal and written communication skills
- Ability to management conflicting deadlines and fluctuating workloads

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