Plan Administration Coordinator

Let’s talk about nib Thrive nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 27,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
- Let’s talk about diversity, equity and inclusion
- Let’s talk about this role
- The Plan Administration Coordinator is responsible for the day-to-day management of the Onboarding Team and the Invoice Administration Team.

You will be responsible for the management of onboarding activities, identifying and managing risk in internal processes and acting as an initial escalation point on invoice issues.
- This is an 8-month parental leave cover.
- Available for people located near the Brisbane office or one of nib's hubs Hybrid working arrangement available.

Your duties may include- New customer queries, plan rollovers, plan extensions, offboarding requests, and distribution of workloads amongst the team-
- Being first point of consultation on complex queries and issues-
- Overseeing the Invoice Administration Team managing the claiming of invoices, assessing and resolving issues with invoices received and related functions-
- Playing a key role in supporting automation of invoice entry process and identifying opportunities to redesign and improve processes-
- Managing risk in internal processes and acting as an initial escalation point for the Invoice Administration Team around invoice issues-
- You will be responsible for workforce planning including leave management and recruitmentLet’s talk about you
- To be successful in this role you will have previously led a team and worked in an environment with constant conflicting priorities. You will also have experience in workforce planning and performance for multiple direct reports. Experience within the NDIS space would be advantageous but not essential.

The role will be working for the Cannon Hill Thrive office with flexibility regarding remote work available.
- Let’s talk about working at nib
- Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners-
- Support _your better health _- whatever that looks like for you - through our nib Well Program and corporate fitness discounts-
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees- The fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.