Solutions Specialist

1 week ago

Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

About the role

**Requirements**:

- Deliver standard product demonstrations for prospective customers and assist in handling pre-sales requests for standard implementations and change requests for existing customer environments.
- Define project scope and requirements, identify critical issues, evaluate potential solutions, and deliver recommendations to stakeholders across both technical and non-technical teams of our customers.
- Serve as the primary technical lead for standard solution implementations with basic customisations using available features and tools, and integrate solutions with existing systems and platforms. Additional responsibilities include but are not limited to creating standard statements of work, user acceptance testing, and training administrators.
- Create and maintain documentation related to configurations, setups, workflows, and customer-specific solutions.
- Provide technical support and troubleshooting assistance to customers during implementation, and prepare for handover to support teams post-implementation.
- Collaborate with development teams to provide feedback on product enhancements and improvements based on customer interactions
- Maintain clear and effective communication with customers and stakeholders about project timelines, milestones, and any deviations
- Track project schedules and timelines to ensure milestones and deadlines are met, and ensure timely and accurate submission of timesheets.

Who are we looking for?
- Bachelor's degree in a relevant field or equivalent experience.
- Possess a deep understanding of core products and leverage product features to address customer needs.
- Excellent communication skills, including the ability to explain technical concepts clearly and concisely to customers, keeping them engaged and providing recommendations. Effectively listen to and accurately understand customer needs and feedback.
- Strong problem-solving skills, including analytical thinking to identify issues and propose effective solutions, and ability to adjust solutions based on customer feedback and requirements.
- Strong organisational and multitasking skills, with the ability to prioritise tasks effectively in a fast-paced environment
- Strong collaborative skills within a team to achieve common goals, and effectively manage and resolve conflicts.

**Benefits**:
What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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