State Operations Manager

5 days ago

Fortitude Valley, Australia Guzman y Gomez Full time

**Company Description**
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Exciting growth is underway in Queensland, with plans to expand our corporate restaurant footprint to 50+ restaurants in the coming years. To support this expansion, we are seeking a passionate and dedicated **Queensland State Manager** to lead our operations as we establish our presence in the region.

We’re looking for a people centric leader with a proven track record in coaching, managing, and inspiring teams to drive food excellence, deliver outstanding guest experiences, and achieve profitability—all while setting the stage for future growth.

In this hands-on role, you will lead the Queensland Corporate Ops Team, taking ownership of our restaurants in the area. You’ll be responsible for the operational and financial management of these corporate locations across four key performance indicators (KPIs):

- ** Food and Guest Experience**: Ensure food safety, quality, and a 100% guest satisfaction rate.
- ** People**: Hire top talent, embody our values daily, and continue to train and develop a high-performing Culinary and Operations team.
- ** Safety**: Maintain 100% compliance with GYG food safety and WHS requirements.
- ** Profitability**: Manage and effectively control the P&L of our Queensland corporate restaurants.

This position will play a crucial role in our continued expansion, with a robust pipeline of new restaurants on the horizon.

About You

We believe experience comes in various forms, but we’re specifically looking for:

- Proven leadership in managing teams to meet the KPIs outlined above
- Exceptional operational execution skills
- Strong coaching, mentoring, and communication abilities
- Hands-on experience driving profitability and achieving targets

At GYG, our culture is paramount, guided by five core values:

- ** It’s all about the food.** Freshness and quality are non-negotiable. GYG food is 100% clean.
- ** Make every guest love us.** Whether in-restaurant, drive-thru, or delivery, we focus on customer satisfaction with delicious food, energetic environments, and exceptional service—every time.
- ** Be real.** We embrace authenticity and respect. Fun and honesty are key—no games or politics.
- ** Got your back.** Joining GYG means becoming part of a family. We care for each other and support one another.
- ** It’s up to us.** We take initiative—no problem is too small to fix right away.

These values shape every role at GYG, and we’re looking for individuals who share our passion for food and commitment to our team.

If you’re ready to help us grow in Queensland and make a difference, we’d love to hear from you

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