Operations Manager

7 days ago

Fortitude Valley, Australia The Lady Musgrave Trust Full time

About the role

The Operations Manager is at the centre of our organisational transformation. Reporting to the CEO, you’ll ensure operational continuity today while laying robust foundations for tomorrow’s growth. You will:

- Oversee contracts and partnerships with expert providers, ensuring seamless tenancy and support for our clients.
- Champion best-practice governance, compliance, and reporting across the Trust.
- Lead the phased implementation of critical organisational systems (beginning with CRM, then HRIS, impact measurement and finance), supporting a planned expansion from 3 to 6+ staff.
- Build, codify, and optimise operational processes and policies that empower excellence and enable sustainable growth.

ABOUT YOU

You are a practical, empathetic, and growth-minded operations leader, bringing:

- Proven success in contract and partner management.
- Hands-on track record implementing and optimising business systems (CRM, HR/payroll, reporting).
- Governance and compliance experience, including Board/stakeholder reporting.
- Financial acumen, including oversight of budgets and experience with external accounting/finance partners.
- Strong, values-driven communication and problem-solving skills—comfortable working autonomously and collaboratively in a small team.
- Experience in social services, housing, or the NFP/community sector is an advantage but not essential—heart and commitment matter most.

Above all, you’re inspired by the opportunity to help end homelessness for young Queensland women and their children.

WHAT WE CAN OFFER YOU
- A purpose-driven role delivering genuine social impact and legacy.
- Flexible, respectful and inclusive working conditions, including hybrid options.
- Competitive salary linked to the SCHADS Award Level 7.3-8.1 (commensurate with experience), plus superannuation and salary packaging.
- Opportunity to develop into a future COO role, or lay exceptional foundations for the next leader.

Please send:

- A Curriculum Vitae (CV) detailing your relevant experience.
- Contact details of at least two referees (these will not be contacted without your permission).

PBA1

Profession: #Operations_Management
Sector: #Homelessness_and_Affordable_Housing

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