Application Support Analyst

2 days ago

Melbourne City Centre, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

As our Applications Support Analyst, you'll contribute to lasting and positive changes that shape the future of our cities and communities by ensuring our tolling systems function seamlessly, managing incidents, solving problems, and continuously improving our essential services. It's meaningful, challenging and exciting work.

Day-to-day, you will:

- Conduct daily health checks and proactive system monitoring to identify potential issues before they impact business operations, including building and maintaining monitoring dashboards.
- Action service requests according to SLA guidelines, maintaining accurate documentation and providing regular status updates to stakeholders.
- Participate in rotational on-call duties to provide after-hours support for critical systems, responding promptly to incidents and escalating major issues appropriately.
- Identify and implement opportunities to improve system stability, performance, and operational processes while maintaining up-to-date documentation.

This role will suit someone with a curious mind and transferrable skills and experiences, including:

- Experience in AWS Services
- Experience in Monitoring tools such as Splunk Monitoring, Oracle Enterprise Monitoring
- Experience in Scheduling tools such as Jenkins, CA Workload Automation
- Experience in Jira, Confluence, ServiceNow
- Experience in managing SSL certificates and key management
- Experience in file transfer protocols (Axway, WS_FTP)
- Technical support experience in Linux/UNIX, Client/Server and Networking environments with proficiency in the use of related diagnostic tools
- Exposure to Oracle RDBMS and Microsoft SQL Server
- Exposure to scripting (Java, Python, Bash, Groovy)With a career at Transurban, you’ll enjoy a range of benefits, including:
A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well- Learning and development opportunities to support your career interests- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more- Share offers and insurance benefits- Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


**Job Type**:
Permanent

Closing Date:
31-Mar-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC

  • Application Support Analyst I Service Now

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Application Support Analyst I Local Government **Your new company** *** Local council **Your new role** **Our client (local council) is seeking a Application Support Analyst Service for Now System administration, and HR portfolio - level 2 & 3 The Key Responsibilities include but are not limited to: - Provide ‘Level 2 & 3’ ICT support to users of the...

  • Application Analyst

    2 days ago

    Melbourne City Centre, Australia HAYS Full time

    Well established city council is looking for an experienced DBA / Application Analyst **Your new company** This local government organization aspires to be an organisation that is values based, empowers leaders, enables people to make a difference and has a culture of learning and high performance. **Your new role** - To assist with the support and...

  • Application Support Analyst

    2 days ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...

  • Application Support Analyst

    6 days ago

    Melbourne, Victoria, Australia The Reject Shop Full time $60,000 - $90,000 per year

    Deliver great technology experiences that keep our stores running smoothly.At The Reject Shop, we are proudly focused on delivering value to our customers and creating a supportive, high-performing culture for our team. Following our acquisition by Dollarama — a leading global value retailer — we're investing in our systems and infrastructure to support...

  • IT Application Support Analyst

    6 days ago

    Melbourne, Australia Mercedes-Benz Financial Services Australia Full time

    **Aufgaben**: - IT Application Support Analyst - At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that dealers and customers need—all at a great place to work. We strive to be the company of choice for all our customers’, from financing and insurance, through to a whole host of vehicle-related services. - As...

  • Application Support Analyst

    1 week ago

    Melbourne, Victoria, Australia The Reject Shop Full time $60,000 - $90,000 per year

    Deliver great technology experiences that keep our stores running smoothly.At The Reject Shop, we are proudly focused on delivering value to our customers and creating a supportive, high-performing culture for our team. Following our acquisition by Dollarama — a leading global value retailer — we're investing in our systems and infrastructure to support...

  • Application Support Analyst

    2 days ago

    Melbourne, Australia Technology People Australia Full time

    SERV, or Secure Electronic Registries Victoria (formerly Victorian Land Registry Services), is a data insights and technology company that was granted a 40-year concession to administer registry services for the 160-year-old Victorian Land Titles Office and Registry. They are a vital part of the Victorian economy who support more than a million property...

  • Application Support Analyst

    1 week ago

    Melbourne, Australia EnergyAustralia Full time

    **About the role - 12 month fixed term contract**: The Application Support Analyst will provide operational efficiency of EnergyAustralia’s Applications and the maintenance and establishment of strong vendor relationships. You will provide input and guidance to the outsourced AMS service providers and other key vendors with regards to day to day running,...

  • Trading Applications Support Analyst

    2 weeks ago

    Council of the City of Sydney, Australia Anton Murray Consulting Full time

    Sydney Asset Management Contract or Temporary Our client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • Application Support Analyst

    1 week ago

    Melbourne, Australia WEX, Inc. Full time

    Application Support Analyst **The Role** You must possess strong technical aptitude and excellent customer service skills. Must be able to communicate effectively to understand the problem, work with the end user and clearly explain its solution and should be customer-oriented and patient to deal with difficult customers. **The Role and...