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Client Relationship Executive
3 weeks ago
Hampers and Gifts Australia is an online gifting business with two highly successful brands:
As a part of the Maggie Beer Holdings group, we also manage the e-commerce business of Maggie Beer Products:
As Australia's largest premium corporate gift supplier, we pride ourselves on the quality of our products, the service we provide to our customers and our strong partner relationships.
Our awesome team is professional, creative, passionate, collaborative, fun and we provide an inclusive, supportive workplace environment.
Currently, we require a strong Client Relationship Executive to join our growing organisation.
The position will be based in our Regents Park office. Your role will be the central point of contact for existing corporate customers providing exceptional customer service and sales support whilst assisting with internal administrative duties.
The role focuses on supporting corporate clients through their hamper selection and order process, and with any enquiries and issues they may have.
**Responsibilities**:
- Building a strong and trusting relationship with our current corporate clients.
- Identify and pro-actively grow the current corporate account portfolio by following up on client sales leads and building a client business pipeline.
- Managing corporate relationships including on-boarding new clients, assisting with client enquiries, orders and corporate accounts.
- Making outbound calls to existing corporate clients.
- Streamlining policies & procedures around client sales and management in conjunction with the Corporate Account and Customer Service Senior Manager.
- Supervising casual corporate team members during peak periods such as Christmas.
Experience
- Minimum 2 years' experience working with corporate clients in a customer support type role.
- Previous experience working in a customer service environment.
- Experience in retail or online sales would be highly regarded.
- Knowledge of the e-commerce environment would be an advantage.
**Skills**:
- Professional manner and the ability to provide a premium and customised service to corporate clients.
- Ability to develop and maintain strong relationships with customers, colleagues and suppliers.
- Excellent written and verbal communication skills and a high level of attention to detail.
- Ability to work under pressure and prioritise tasks during extremely busy periods.
- Proficiency in MS Office and CRM software.
- Exceptional time management and planning skills.
We are looking for people who are curious, optimistic, nimble, ambitious, collaborative and with a passion for making a difference.
Together, we believe we can make people’s lives better, and we invite you share our passion to delight our customers and be a part of this exciting journey
If you are someone who
- loves supporting customers
- developing relationships
- shows initiative
- works well within a team
- is looking to grow your experience and
We are looking forward to hearing from you
**Salary**: $70,000.00 per year
Schedule:
- Monday to Friday
Supplementary Pay:
- Annual bonus
