
Customer Service Representative
1 week ago
**Introduction**:
Rhino Rack helps people make space for adventure with world-ready outdoor gear, born and proven in Australia. We now sell in over 60 countries, and if you have seen a roof rack on a vehicle in Australia, you have probably seen one of our products.
**Description**:
We value courage and determination. We’re not afraid to roll up our sleeves and give it a go. Our success is based on innovation, teamwork, and collaboration, and we look for passionate, dedicated team players who ‘make it happen’.
As we continue to bring new products to the market, we are looking to bring on board a Customer Service representative, specialising in Warranties.
You will be responsible in collaborating and supporting our trade customers, accounts and end consumers by providing and processing information in response to warranties, enquiries, orders, concerns, requests and technical advice about Rhino-Rack products and services.
You will be responsible for;
Answering phone calls within the SLAs.
Providing answers and advice on general and technical enquiries
Freight enquiries and freight issues
Returns enquiries
Assisting other departments
Maintaining data integrity for Non-Conformance Reports (NCR).
Assisting in quotes & sales
Support in continuous improvement initiatives
Assisting in special jobs for Sales Reps
May be called upon to attend weekends trade shows
**Skills and Experiences**:
To be successful in the role you should have the following;
2 years’ experience in similar role
Communication - verbal and written
Interpersonal skills & teamwork
Self-Management skills
Problem solving & decision making
Planning & organisation
Adherence to company policy & safety rules
Attendance & punctuality
Only successful applicants will be contacted.
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