Customer Service Representative

5 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Customer Service | Auto/Finance Industry | Scoresby location | $66k salary package | x5 vacancies | ASAP start

Your new role
x5 Customer Service Representatives
- Engage with your customers to provide answers about their car loans and Insurance enquiries
- Retain customers by connecting them to their local dealership
- Co-ordinate payment arrangements where necessary
- Show an understanding of all compliance requirements when dealing with customers
- Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
- Contribute towards changes to improve our business.
- Meeting the high customer service standards expected and hitting and exceeding various performance targets

What you'll need to succeed
- Recent and relevant contact centre/customer service experience
- Able to work on a rotating roster of 8am - 7pm Monday to Friday
- Able to commit to FT training upon commencement of the role
- Be a natural communicator over the phone while looking for the right information, with the ability to problem solve and work under pressure
- Able to work in a highly structured environment with KPI's and targets
- Investigation and ownership of complex member queries
- The self-motivated ability to learn and work both autonomously and part of a team
- Proven experience using Microsoft Office
- Your own mode of transport, as the office is not close to public transportation

What you'll get in return
- Competitive salary package of $66k
- Free and secure onsite parking
- Collaborative team environment
- Industry renowned training
- Fantastic leadership and management team
- Exclusive employee benefits and incentives
- Hybrid WFH options once established
- No weekend work

What you need to do now

**LHS 297508** #2757619

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