Customer Service Representative

7 days ago

Eastern Creek New South Wales, Australia Pettit Pharma & Device Search Pty Ltd Full time $60,000 - $80,000 per year

THE COMPANY YOU WOULD BE JOINING

  • This global medical device/technology company bases everything they do on genuine care for health and well-being.
  • They are a trusted medical services and solutions partner, driving healthy outcomes for people facing movement challenges.
  • They create value by improving clinical outcomes for patients and enabling a better work environment for healthcare professionals.

WHAT'S IN IT FOR YOU

  • A career at this company will provide opportunities that both challenge and inspire.
  • Become part of a supportive, tight-knit team that's been working together for years.
  • Strong leadership culture of high trust and respect.
  • High level of integrity, this company does the right thing

WHAT YOU WILL LEAD AND GROW

  • Reporting to the Customer Service Manager, this full-time permanent role is based in Eastern Creek with free onsite parking. You'll work Monday to Friday, rotating across the following shifts: 6:00am–2:00pm, 8:30am–4:30pm, and 10:00am–6:00pm.
  • You will be responsible for delivering exceptional after-sales service and customer support.
  • Managing customer enquiries, sales orders, and rental calls efficiently.
  • Collaborating with internal teams to meet customer expectations.
  • Representing the company professionally and upholding brand values.
  • Assisting with CRM tasks, quoting, and private customer enquiries.
  • Supporting continuous improvement by maintaining SOPs and reporting quality issues.
  • You'll be the first point of contact for many of their customers, so a helpful, solutions-focused attitude is essential.

WHAT QUALIFICATIONS, EXPERIENCE & SKILLS WILL YOU NEED TO GET THE JOB?

  • Previous experience in a customer service role.
  • Excellent written & verbal English communication and client relationship skills.
  • You'll need to be available 5 days a week on-site in Eastern Creek, with the ability to work rotating shifts.
  • You must be fully vaccinated against COVID-19 and be able to complete a police check and pre-employment medical.

INTERESTED?

Please 'apply now' quoting reference number 3760 or call Nicole Villanueva on Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.

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