Customer Service Officer

2 weeks ago

Eastern Creek, Australia PPG Industries Full time

Are you ready for your next challenge? PPG is looking for a **Customer Service Representative** to join our Architectural Coatings team in **Eastern Creek, NSW** on a full-time basis.

As a Customer Service Representative, you will interact directly with customers in all aspects and provide exceptional service including processing of orders, tracking deliveries, processing of claims and returns, and general enquiries with diligence and accuracy. If you are curious and passionate about delivering superior service and want to work for an industry leader, then this may be the career opportunity for you.

Great work-life balance with a hybrid working model - 3 days in the office and 2 days from home. Enjoy your weekends

**Responsibilities**
- Respond promptly and professionally to customer enquiries, orders, and returns.
- Manage all sales/service enquiries via inbound CRM & Phone Systems within set SLAs, striving for first contact resolution with high attention to detail and accuracy.
- Establish initiative-taking and professional communication with internal & external stakeholders.
- Perform purchase order reviews and resolve customer account enquiries.
- Delivering strong and professional verbal and written communication.
- Attend product, system, and skill training as required for your professional and personal development.

**Requirements**:

- Basic working knowledge of Microsoft Outlook, Excel & Word.
- High level of keying accuracy and speed.
- Strong mathematical and written/verbal communication skills.
- Knowledge of Supply Chain functions is an advantage.
- Knowledge of SAP & CRM systems is an advantage.
- Proven interpersonal and team skills.

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are “One PPG” to the world.**

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

**We trust our people every day, in every way.**

We enable and empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we own it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

**We do better today than yesterday - everyday.**

We continuously learn. We develop our people to grow our businesses.

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