Assistant Manager

16 hours ago

Carrara, Australia MERCURE Full time

**Company Description** Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast. _The Green Dining_ restaurant and _The Green Bar_ welcomes our guests with views overlooking the stunning Oasis pool and neighbouring golf course, whilst our extensive conference facilities host a range of exciting events. We are looking for a dynamic and motivated leader to join our team. Reporting to and working collaboratively with the Food & Beverage Services Manager, this fixed term role is key to leading and inspiring the team, bringing the Resort's casual dining concepts to life by instilling a culture of guest passion, and drive financial performance. **WHAT YOU WILL BE DOING**: - Drive team development and training in order for the delivery of warm and friendly service, striving for a workplace culture that alights with Accor's values, - Working across _The Green Dining_ restaurant and _The Green Bar_, Conferencing & Events, _The Cart Takeaway_, and the seasonal poolside _Oasis Bar_. **Qualifications** YOUR EXPERIENCE AND SKILLS INCLUDE**: - A leader genuinely passionate for providing exceptional customer service, motivated to train and develop a team to share this enthusiasm, - Excellent communication skills, and high standard of grooming and personal presentation, - Previous leadership experience in hospitality with a focus on guest service and team engagement, including the ability to train others on their "in trend" product knowledge for wine, cocktails, and barista skills, - Previous experience in Restaurant, Bar, and Conference & Events will be highly regarded, - Computer literate with strong administration skills, with experience in ResDiary, Micros Applications and Opera PMS highly regarded, - The ability and flexibility to work across a seven day rotating roster, including late nights, weekends, and public holidays, - Currently hold, or be willing and able to obtain, both Responsible Service of Alcohol (RSA) and Responsible Management of Licensed Venues (RMLV) certificates. **Additional Information** WHAT IS IN IT FOR YOU**: - Work as part of a highly motivated and skilled team, within a 292-room resort, spanning over 3.5 hectares of manicured gardens, - A high standard of training and development with a focus on upskilling and Workplace Health & Safety, - Potenital ongoing employment opportunities with the Resort and Accor Hotels, - Employee benefits within the exclusive _ALL Heartists Program_.

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