Assistant Manager

2 weeks ago

Carrara, Australia MERCURE Full time

**Company Description**
A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, **Mercure Gold Coast Resort** is an oasis located amongst expansive gardens on the Gold Coast with a team of 150 employees and growing.

The property’s leadership team aspires to attract, develop and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for their guests.
**Job Description** Assistant Manager - Front Office**

Reporting to the Resort’s Rooms Division Manager, the **Assistant Manager - Front Office** role acts as the Duty Manager and Resort’s representative in the absence of the senior leadership team and General Manager.

**WHAT YOU WILL BE DOING**:

- Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
- Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
- Lead by example when attending to guest requests.
- Be proactive and resourceful.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues

**Qualifications** YOUR EXPERIENCE AND SKILLS INCLUDE**:

- A naturally confident personality, able to approach people and initiate conversation.
- Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
- An outcome, driven approach to performance and results, striving to achieve excellence.
- Experience in Opera PMS and Microsoft Suite.
- Current First Aid & CPR, and Responsible Service of Alcohol certificates.
- Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.
- Previous supervisory or management experience within a Hotel or Resort’s Front Office department.
- Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.

**Additional Information** WHAT IS IN IT FOR YOU?**
- Managerial Salary paid in line with the_ Hospitality Industry General Award 2020_) + Superannuation.
- Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
- Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the _Accor Academy_ and extensive Learning Management Systems such as _Learn Your Way_ and _Typsy_.
- Internal recognition events such as tenure milestones.
- Employee Assistance Program.
- Daily meals provided on shift and free car parking,

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.

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