Assistant Manager

7 days ago

Carrara, Australia MERCURE Full time

**Company Description**
A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, **Mercure Gold Coast Resort** is an oasis located amongst expansive gardens on the Gold Coast with a team of 150 employees and growing.

The property’s leadership team aspires to attract, develop and retain amazing talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for their guests.
**Job Description** Assistant Manager - Front Office**

Reporting to the Resort’s Rooms Division Manager, the **Assistant Manager - Front Office** role acts as the Duty Manager and Resort’s representative in the absence of the senior leadership team and General Manager.

**WHAT YOU WILL BE DOING**:

- Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
- Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
- Lead by example when attending to guest requests.
- Be proactive and resourceful.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues

**Qualifications** YOUR EXPERIENCE AND SKILLS INCLUDE**:

- A naturally confident personality, able to approach people and initiate conversation.
- Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
- An outcome, driven approach to performance and results, striving to achieve excellence.
- Experience in Opera PMS and Microsoft Suite.
- Current First Aid & CPR, and Responsible Service of Alcohol certificates.
- Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per our business demands.
- Previous supervisory or management experience within a Hotel or Resort’s Front Office department.
- Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.

**Additional Information** WHAT IS IN IT FOR YOU?**
- Managerial Salary paid in line with the_ Hospitality Industry General Award 2020_) + Superannuation.
- Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
- Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the _Accor Academy_ and extensive Learning Management Systems such as _Learn Your Way_ and _Typsy_.
- Internal recognition events such as tenure milestones.
- Employee Assistance Program.
- Daily meals provided on shift and free car parking,

And most excitingly, this a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of Hotel and Resorts and expand their knowledge.

  • Assistant Manager

    2 weeks ago

    Carrara, Australia MERCURE Full time

    **Job Description**: **Assistant Manager - Front Office | Mercure Gold Coast Resort** A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast. Reporting to the Resort’s Front...

  • Veterinary Nurse Assistant

    4 days ago

    Carrara, Australia Animal Emergency Australia Full time

    **Job Reference**: **2412VNACAR** **Location**: **Carrara, Gold Coast** **Work Type**: **Part Time (Permanent)** **Are you looking to jump into the animal care industry? If you've always loved being around animals, then this may be the perfect role for you!**: **About Us** Animal Emergency Australia (AEA) is a network of independent emergency hospitals,...

  • Assistant Manager

    4 hours ago

    Carrara, Australia MERCURE Full time

    **Company Description** Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast. _The Green Dining_ restaurant and _The Green Bar_ welcomes our guests with views overlooking the stunning Oasis pool and neighbouring golf course, whilst our extensive conference facilities host a range of exciting events. We are looking for a...

  • Assistant Golf Course Superintendent

    7 days ago

    Carrara, Queensland, Australia Private Advertiser Full time

    Emerald Lakes Golf Club is a premier, privately owned venue located in the heart of the Gold Coast, just 7km from Surfers Paradise and 25 minutes from Gold Coast Airport. The Club is a leader in the golf industry, featuring an 18-hole par 72 Graham Marsh-designed championship course, full driving range, practice facilities, coaching centre, and 18-hole mini...

  • Banquets Manager

    5 hours ago

    Carrara, Australia MERCURE Full time

    **Company Description**: - At Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first._ A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities, **Mercure Gold Coast Resort** is an oasis located...

  • Senior Residential Property Manager

    2 days ago

    Carrara, Queensland, Australia Private Advertiser Full time $60,000 - $120,000 per year

    An exciting opportunity exists for an experienced Senior Property Manager to join a professional and forward-thinking team on the Gold Coast.We're seeking someone who is confident, organised, and passionate about delivering exceptional service across both Residential and Commercial property portfolios.You'll be supported by a Property Management Assistant...

  • Banquets Manager

    5 days ago

    Carrara, Queensland, Australia Mercure Hotels Full time $60,000 - $120,000 per year

    Company DescriptionAt Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities,Mercure Gold Coast Resortis an oasis located amongst expansive...

  • Retail Store Manager

    6 days ago

    Carrara, Australia Stratco Full time

    **Looking to expand your retail career?** - ** Join an innovator and recognised leader in Australian retailing**: - ** Benefit from support and Stratco training to ensure success in role**: - ** Attractive and rewarding remuneration** **ABOUT STRATCO** Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation...

  • Retail Store Manager

    7 days ago

    Carrara, Queensland, Australia Stratco Full time $90,000 - $120,000 per year

    Looking to expand your retail career?Join an innovator and recognised leader in Australian retailingBenefit from support and Stratco training to ensure success in roleAttractive and rewarding remunerationABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated...

  • Conference & Events Operations Manager

    7 days ago

    Carrara, Queensland, Australia Mercure Hotels Full time $60,000 - $80,000 per year

    Company DescriptionConference & Events Operations Manager | Mercure Gold Coast ResortAt Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference...