NDIS Plan Manager

14 hours ago

Carrara, Queensland, Australia My Solutions Plan Management Full time $60,000 - $90,000 per year

About us

My Solutions Plan Management is a nationally registered NDIS provider based on the Gold Coast, supporting participants across Australia. We're passionate about helping people with disabilities get the most out of their NDIS funding, empowering them to live with confidence and independence.

We're growing and are excited to welcome a new team member to our small, friendly and supportive team. This part-time role starts at 25 hours per week, Monday to Friday, and offers a flexible hybrid work-from-home arrangement.

Initial training will be delivered in person, followed by ongoing WFH arrangements, with occasional in-person meetings and team activities.

The role will commence as soon as possible following a successful offer.

Your day-to-day

  • Be the first point of contact for participant and provider enquiries, managing incoming and outgoing calls and emails
  • Process participant invoices accurately and in line with NDIS requirements and company procedures
  • Monitor participant budgets and assist with preparing regular reports and forecasts
  • Onboard new participants and ensure all required information is collected and recorded correctly
  • Liaise with the NDIA and service providers to resolve plan or invoice issues as needed
  • Escalate complex or high-risk matters to management as required
  • Maintain accurate and confidential records in the CRM system and other databases
  • Follow company procedures to ensure compliance with NDIS guidelines and quality standards
  • Support the team with general administration tasks
  • Work collaboratively within the team and meet required KPIs

Why you'll love working with us

  • Flexible work-from-home arrangements
  • Supportive and friendly team that genuinely cares about what we do
  • Ongoing training and guidance to help you grow in your role
  • Occasional team days to connect and catch up in person
  • Meaningful work that makes a real difference for people with disabilities

About you

  • Experience in NDIS plan management, accounts, or administration is highly desirable
  • Strong computer literacy, particularly with Microsoft Excel and Outlook
  • High attention to detail and strong problem-solving ability
  • Excellent written and verbal communication skills
  • Friendly, professional, and empathetic communication style
  • Able to work both independently and collaboratively within a team
  • No essential qualifications are required for the right candidate, however relevant study or education is desirable

Before you start

Please note, prior to commencement, this position requires:

  • Approved NDIS Disability Worker Screening Check
  • Attainment of a Blue Card (WWCC)
  • Completion of NDIS Worker Orientation and Induction modules

Ready to apply?

If this opportunity sounds like the right career move for you, we look forward to receiving your application via Seek with a resume and cover letter. Only persons with current work rights in Australia should apply. No recruitment agencies, thank you.

For additional information on the role or any query you may have, please email

  • Inclusion Inclusive Manager

    1 week ago

    Carrara, Queensland, Australia Kool Beanz Academy Full time $90,000 - $120,000 per year

    DUAL ROLE- Inclusion Inclusive Manager & Educational LeaderAbout UsCoulson Operations is a family-owned business managing diverse brands including Kool Beanz Academy, Kool Beanz Suns Childcare Centres, The Commons at Casuarina, Hive Byron Bay, and other commercial and residential properties across Queensland and New South Wales. We are committed to...

  • Disability Support Worker

    1 week ago

    Carrara, Queensland, Australia Happy Days Support Service Full time $30,000 - $45,000 per year

    About the Role:Happy Days Support Service is a boutique, person-centred NDIS provider dedicated to empowering participants through personalised support, specialised housing, and community connection. We pride ourselves on our supportive workplace culture, professional development opportunities, and genuine team spirit.We are seeking a highly organised and...

  • Banquets Manager

    6 days ago

    Carrara, Queensland, Australia MERCURE IT Full time $60,000 - $80,000 per year

    Job DescriptionWe are seeking a dynamic and detail-orientedBanquets Managerto join our Food & Beverage team at Mercure Gold Coast Resort.This role is the key to bringing our beautiful newly refurbished Conference & Events spaces to life, through leading and inspiring our team, instilling a culture of guest passion, and driving financial performance.What You...

  • Retail Store Manager

    1 week ago

    Carrara, Queensland, Australia Stratco Full time $90,000 - $120,000 per year

    Looking to expand your retail career?Join an innovator and recognised leader in Australian retailingBenefit from support and Stratco training to ensure success in roleAttractive and rewarding remunerationABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated...

  • Banquets Manager

    6 days ago

    Carrara, Queensland, Australia Mercure Hotels Full time $60,000 - $120,000 per year

    Company DescriptionAt Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities,Mercure Gold Coast Resortis an oasis located amongst expansive...

  • Conference & Events Operations Manager

    1 week ago

    Carrara, Queensland, Australia Mercure Hotels Full time $60,000 - $80,000 per year

    Company DescriptionConference & Events Operations Manager | Mercure Gold Coast ResortAt Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.A 292-room Resort, spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference...

  • Civil Designer

    6 days ago

    Carrara, Queensland, Australia Stantec Australia Pty Ltd Full time $90,000 - $120,000 per year

    Stantec's Water team in Australia has an impressive portfolio of successful major projects that are already positively impacting our communities across the country. We know that finding solutions to our water issues is critical, and so our diverse network of 400+ water specialists in Australia collaborate across business lines and geographies to ensure the...

  • Assistant Golf Course Superintendent

    1 week ago

    Carrara, Queensland, Australia Private Advertiser Full time

    Emerald Lakes Golf Club is a premier, privately owned venue located in the heart of the Gold Coast, just 7km from Surfers Paradise and 25 minutes from Gold Coast Airport. The Club is a leader in the golf industry, featuring an 18-hole par 72 Graham Marsh-designed championship course, full driving range, practice facilities, coaching centre, and 18-hole mini...

  • GP - General Practitioner - Carrara - 70 or Neg. Rate (full-time)

    2 weeks ago

    Carrara, Queensland, Australia Douglas Healthcare Full time $200,000 - $250,000 per year

    Full/Part-time Women's Health FRACGP for busy Carrara. Well-operated, established model. Private owner. 70% or Neg. rate. Excellent patient nos.A Full-time or Part-time FRACGP with a focus on Women's Health services is urgently required to pick-up a very pleasant patient base with 13k minimum weeks in Carrara on the central Gold Coast. An incoming GP will...

  • Mid-Weight Web Developer

    2 weeks ago

    Carrara, Queensland, Australia ABI Interiors Full time $90,000 - $120,000 per year

    We are seeking aMid-Weight Web Developerto join our team full-time at ABI Interiors' Carrara HQ. In this role, you'll be responsible for developing, maintaining, and optimising ABI Interiors' websites and digital platforms, supporting both Australian operations and UK crossover projects.Our web and digital systems are central to the business, and this role...