NDIS Plan Manager

2 days ago

Carrara, Queensland, Australia My Solutions Plan Management Full time $60,000 - $90,000 per year

About us

My Solutions Plan Management is a nationally registered NDIS provider based on the Gold Coast, supporting participants across Australia. We're passionate about helping people with disabilities get the most out of their NDIS funding, empowering them to live with confidence and independence.

We're growing and are excited to welcome a new team member to our small, friendly and supportive team. This part-time role starts at 25 hours per week, Monday to Friday, and offers a flexible hybrid work-from-home arrangement.

Initial training will be delivered in person, followed by ongoing WFH arrangements, with occasional in-person meetings and team activities.

The role will commence as soon as possible following a successful offer.

Your day-to-day

  • Be the first point of contact for participant and provider enquiries, managing incoming and outgoing calls and emails
  • Process participant invoices accurately and in line with NDIS requirements and company procedures
  • Monitor participant budgets and assist with preparing regular reports and forecasts
  • Onboard new participants and ensure all required information is collected and recorded correctly
  • Liaise with the NDIA and service providers to resolve plan or invoice issues as needed
  • Escalate complex or high-risk matters to management as required
  • Maintain accurate and confidential records in the CRM system and other databases
  • Follow company procedures to ensure compliance with NDIS guidelines and quality standards
  • Support the team with general administration tasks
  • Work collaboratively within the team and meet required KPIs

Why you'll love working with us

  • Flexible work-from-home arrangements
  • Supportive and friendly team that genuinely cares about what we do
  • Ongoing training and guidance to help you grow in your role
  • Occasional team days to connect and catch up in person
  • Meaningful work that makes a real difference for people with disabilities

About you

  • Experience in NDIS plan management, accounts, or administration is highly desirable
  • Strong computer literacy, particularly with Microsoft Excel and Outlook
  • High attention to detail and strong problem-solving ability
  • Excellent written and verbal communication skills
  • Friendly, professional, and empathetic communication style
  • Able to work both independently and collaboratively within a team
  • No essential qualifications are required for the right candidate, however relevant study or education is desirable

Before you start

Please note, prior to commencement, this position requires:

  • Approved NDIS Disability Worker Screening Check
  • Attainment of a Blue Card (WWCC)
  • Completion of NDIS Worker Orientation and Induction modules

Ready to apply?

If this opportunity sounds like the right career move for you, we look forward to receiving your application via Seek with a resume and cover letter. Only persons with current work rights in Australia should apply. No recruitment agencies, thank you.

For additional information on the role or any query you may have, please email

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