Service Coordinator

3 days ago

Melbourne, Australia Rentokil Initial Full time

Rentokil is looking for an organised Service Coordinator / Planner with strong administrative and communication skills to join our Initial team in Tullamarine on a permanent full-time basis working 38 hours a week.

**The core responsibilities in this role include**:

- Organisation and scheduling of regular field service activities
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer inquiries/complaints on service and where required as well as arrange necessary non-standard service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry onto the Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relations to such items as the state of service, jobs, customer service history, specific technician productivity, and customer retention
- Maintain reporting spreadsheets within timeframes
- Excellent phone etiquette
- Strong written and verbal communication skills
- Ability to give clear instructions
- Strong collaboration skills
- Strong time management skills
- Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

The safety and well-being of our colleagues, our customers, and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19.

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific. The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.
If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY

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