Aps6 - Team Leader Rover Level 1 Support, Vehicle Safety Operations

**Contact Officer**:
**Closing Date**:
**11.59pm AEST, Monday 15 September 2025**

**The opportunity we have available**

The Vehicle Safety Operations Branch is Australia’s national vehicle standards regulator. We work to enhance vehicle safety, emissions control and anti-theft protection to ensure the Australian vehicle fleet is safe and efficient. From 1 July 2021 the _Road Vehicle Standards Act 2018_ (RVSA) has been in force. This legislation sets vehicle standards for all new vehicles entering the Australian market and regulates the supply to the market of used vehicles.

The Team Leader ROVER Level 1 Support leads the client focused ROVER Level 1 Support team, the first contact point for industry, businesses and individuals contacting the department in relation to the Road Vehicle Standards. ROVER Level 1 Support consists of a public facing call centre and a public mailbox.

The Team Leader ROVER Level 1 Support officer will:

- contribute to planning and monitoring of work processes for the team
- identify development and learning opportunities for staff and delegate tasks effectively
- foster a cohesive team culture that encourages openness, honesty and knowledge sharing
- consistently demonstrate and encourage team members to demonstrate the appropriate standards of ethical and professional behaviour.

**What will you do?**:
The tasks of the Team Leader ROVER Level 1 Support include:

- managing the ROVER Level 1 Support team which includes a call centre with up to 7 staff and a high-volume inbox
- oversight and maintenance of up-to-date scripts and templates
- developing and implementing training materials for ROVER Level 1
- contributing to operational discussions in relation to the _Road Vehicle Standards Act 2018_ and _Road Vehicle Standards Rules 2019_
- providing statistical and other reporting as necessary
- preparing executive briefing material and analytical reports relating to issues identified through ROVER Level 1
- contributing new ideas and maximise the benefits of change, including the identification of opportunities to improve the efficiency of business processes
- responding to information and/or legislative requests, such as Freedom of Information requests
- oversight of staffing, performance and development of staff including daily team management and workload management

**Who are we looking for?**:
To be successful in this role, you will need to demonstrate your ability to:

- **Provide quality advice and communicate effectively** by confidently presenting messages in a clear, concise and articulate manner to various audiences
- **Have a growth mindset** with a willingness to continue to learn, develop, and foster an environment for team members to do the same.
- **Operate under broad direction** exercising a considerable degree of independence
- **Build and maintain relationships** with a range of stakeholders, both internal and external, including maintaining arrangements for ongoing coordination, consultation, oversight and reporting
- **Show leadership qualities** and set work tasks that align with the departments strategic objectives and communicate expected outcomes.
- **Drive continuous improvement** through reviewing best practice approaches adopted in both the public and private sectors and regularly reviewing performance to identify opportunities.

Call centre experience is desirable.

**RecruitAbilit**y minimum requirements**

Minimum requirements for this role include:

- Effective people management and leadership skills.
- Ability to engage and influence stakeholders in a professional and effective manner

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process:

- Opt into the scheme
- Declare they have a disability, and
- Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

**What else can we offer?**:
We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:

- Access to our study assistance program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
- Through our investment in learning and development opportunities, and a positive performance culture, we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changin