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Performance Enhancement Specialist

2 weeks ago

Bankstown, Australia Beaumont People Full time

Greater Sydney location, with hybrid arrangements, two full time permanent roles
- A competitive remuneration package of $89,947 + Super + NFP Salary Packaging
- Work with a forward-thinking not for profit organisation that values diversity

At Beaumont People, we believe in placing people first It’s how we work with our customers and the way we contribute to the communities in which we are involved that sets us apart. This articulates our entire business philosophy and ensures our continued business success.

**About Settlement Services International (SSI)**:
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, they support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Their programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

SSI's vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

**About the Role**:
The Performance Enhancement Specialist is a newly created role in line with organisational growth. In this multifaceted role for the SSI Group, you will work as part of a team of specialists within the Quality function for SSI’s Employment Services division. The role is responsible for delivering on the continuous improvement, drive for excellence, and performance of SSI’s Employment Services programs.

The Performance Enhancement Specialist will assist in analysing, and interpreting data, making recommendations to optimise operational efficiencies and to increase performance, and implement strategies for performance improvements. This will include designing, implementing, and delivering continuous improvement and training and development strategies to ensure that SSI Employment Services staff are provided with the knowledge and skills to deliver on recommendations and achieve performance improvements. The Performance Enhancement Specialist will regularly liaise with site managers and staff across SSI’s Employment Services division.

**A bit about you**:
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To have success in the role you will have confidence in your knowledge and experience with the ability to hit the ground running. An interest in delivering on the continuous improvement, drive for excellence, and performance of SSI's Employment Services programs. You will also have:

- Experience working in a team to successfully deliver high quality service, deliverables, performance improvements, and operational outcomes.
- High level customer centric approach and the ability to lead teams to achieve quality and accuracy in service standards, KPIs, and targets.
- Commercial acumen with demonstrated experience in delivering on financial targets, increasing profitability, and achieving business growth through identifying operational efficiencies and implementing strategies for increased performance.
- The ability to read, analyse and interpret data, and make recommendations.
- Good working knowledge of the current Employment Services contracts and guidelines; or the ability to pick up quickly.
- Current working knowledge of the ESS Web system, or the ability to pick up new systems and software programs quickly.
- Training and development skills to upskill staff and implement new performance improvement strategies.
- Excellent communication skills, including the ability to present data and information in an “easy-to-understand” way.
- Tertiary qualifications in Business Management, or similar qualification desirable or be willing to work towards.
- The successful applicant will be required to undergo a National Criminal Record Check, along with WWCC and be vaccinated against the COVID-19 virus.

**What’s in it for you**
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
- Competitive salary of $89,947 + Super + NFP Salary Packaging.
- For-purpose work supporting a dynamic team with a fantastic workplace culture.
- Flexible working arrangements including a 9-day fortnight.
- 3x cultural days in addition to annual leave.

If you’re passionate about supporting a community based organisation

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**9093 4963**

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