Education Support Specialist

6 days ago

Bankstown, Australia Centorrino Technologies Full time

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate **Education Support Specialist** to join our **Data Team** in **Bankstown.**

**Requirements**:
**Here's what you'll be doing**:

- Collaborate closely with the Education Team and key contacts from the school, including School Leadership and the IT Department.
- Provide support to staff and students in utilizing technology.
- Respond to and resolve support requests using established processes and procedures.
- Empower individuals by helping them develop basic troubleshooting skills for common platforms.
- Create and develop training resources in various formats for staff, students, and parents.
- Lead training sessions to introduce new technologies and enhance existing skill levels.
- Establish strong relationships with staff from different areas of the school.
- Follow a Project Plan, manage competing priorities, and deliver projects within set deadlines.

**Here's what you'll bring**:

- An authentic passion for teaching and supporting others.
- Effective communication skills and the ability to explain technical scenarios in a clear and understandable manner.
- Exceptional attention to detail.
- Proficiency in using technology and creating training resources, such as user guides and video tutorials.
- Previous experience in a role involving teaching, education, technical support, and/or customer service that includes the use of technology.
- Demonstrated ability to follow through and complete tasks with a strong focus on customer satisfaction.

Prior experience with the Compass Learning Management System would be advantageous. This role is based in an education setting, and is a 12 month contract full-time hybrid position, with 3 days onsite and 2 days remote.

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._

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