Mepacs Support Officer

2 days ago

Frankston, Australia Peninsula Health Full time

**Immerse yourself in an inclusive, diverse and supportive culture**:

- **Working with a Small Technical Team**:

- **Frankston, Mornington Peninsula & surrounding locations**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values:
**Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.** We are One Peninsula Health.

**What You Will Be Doing**

MEPACS is a 24-hour Monitoring Service providing an emergency response service to clients who are elderly, frail and/or living with a disability throughout Australia.

The MePACS Support Officer
- 3G role is responsible for, but not limited to:

- Work as part of a Project Team to co-ordinate the Changeovers of current 3G models of alarms and ensuring appropriate follow up with Clients contacts or families. To ensure all clients alarm units and pendants are working as per MEPACS guidelines, Australian Standards and manage KPI expectations
- Provisioning of alarms being changeover/installed by technicians and clients.
- Providing phone support throughout the installation/changeover process of alarms.
- Ensuring that a professional service is provided to all clients, contacts and members of the public in relation to all aspects of the monitoring service, including client response, data and document management (electronic and paper)

**What You Need**

We anticipate you will have:

- Computer and keyboard Skills
- Excellent communication and interpersonal skills including telephone manner
- Experience with providing technical phone support to end users
- Data Entry Skills
- Ability to work Saturdays if required

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time. **Selection Criteria

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