Operations Manager

The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for _Sustainability and Environment_, _Heart of the Community_, and _Contribution to Sport, Community Development and Wellbeing_.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

**COME AND JOIN** the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group
- Operations Manager

We are currently seeking a new Operations Manager to join our leadership team and manage the operational needs of the Ainslie Football and Social Club. We also encourage movement throughout our clubs, with opportunities arising to work across our other venues. We are already a well reputed business in Canberra, but we want you to help us stand out from the crowd and ensure we become the best there is within the hospitality industry

**Objectives**

The Operations Manager will be responsible for overseeing the general operation of the Club and implementing practices and processes across the venue, in conjunction with the Senior Management team, to ensure operations are carried out efficiently and effectively, and that customer service is of a consistently high standard across all departments within the Club.

It is expected that the Operations Manager is highly visible within all service areas of the Club, leading the team by example and ensuring direct contact with members and guests.

This role requires extensive interaction with the senior leadership and management teams, as well as external stakeholder and regulatory authorities.

**Key Responsibilities**
- Manage the overall operation of all hospitality areas within the club and ensure the team is exceeding patron needs and expectations
- Work efficiently within a key leadership role, supporting your team to always succeed, while providing outstanding customer service
- Manage and coordinate staff rostering, including wage cost and control practices
- Manage and coordinate the recruitment and onboarding of new employees alongside HR
- Actively leading by example in all areas, ensuring best outcomes for business
- Implement and deliver effective food and beverage marketing strategies, alongside the Marketing Manager, to maximise profitability
- Maintain stock levels, records, re-ordering, and product procurement
- Management of all venue equipment and maintenance including building, carpark, pokies and restaurant areas
- Ensure total compliance with all legislative frameworks, including WHS, for the venue
- Supervise and direct staff in operational areas, ensuring a high standard of service to customers, and professional resolution to any complaints
- Manage club staff uniform requirements and inventories
- Complete all financial tasks accurately and in a timely fashion
- Provide operational and strategic direction to your team in their individuals roles to ensure quality outcomes
- Implement cultural and process change initiatives within the Club, in response to member needs
- Maintain venue and personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Senior Management

**Operations Manager Position Requirements**
- Minimum of **two (2) years’**experience in a management role within the hospitality industry
- Demonstrated experience in direct leadership of a large, varied team
- A team player, who can lead by example and motivate the team to gain a high level of staff engagement, encouraging a positive culture
- Can provide clear communication, both written and verbal, to gain positive results to both team members and superiors
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- A creative and strategic thinker who is able to envision and implement novel and dynamic ideas
- Someone with a passion for food and beverage trends who is constantly developing their knowledge of industry
- RSA, RCG, and gaming proficiency
- Immaculate grooming and hygiene standards
- Diploma in Hospitality, or working towards, will be highly regarded

**Additional Employee Benefits**
- A competitive salary package
- Five (5) weeks’ annual leave
- Employee assistance program
- Opportunities for career progression across a wide range of specialisations
- Training and development opportuni