Customer Care Consultant

5 days ago

Melbourne, Australia McMillan Shakespeare Full time

Maxxia is one of Australia’s leading workplace benefits program providers, with over 20 years of experience. At Maxxia, we’re all about adding value to your business. We continuously strive to give our customers the best service, strong solutions and big wins through our salary packaging and novated leasing benefits.

We now have multiple positions for career-driven individuals to join our fun and dynamic Maxxia Customer Care team.

Your primary responsibilities include:

- Pursue Better in assisting customers to manage their accounts and funds and problem-solve to resolve customer enquiries
- People First by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities
- Work Together by ensuring if, on phones or administration tasks, you deliver on your and the organisation's promises
- Make everyday Better Together by demonstrating mutual respect and collaborating with your team, managers, and extended organisation

Why Maxxia?
- Entry-level Role: Don’t know your salary packaging from your novated leasing? No worries, we provide comprehensive training programs from induction throughout your ongoing employment
- A dedicated and experienced Group Mentor providing support and guidance throughout your training period
- Abundant career progression and development opportunities - we are all about promoting from within
- Work-Life Balance: Scheduled work only on weekdays on a rotating roster between 7 AM to 7 PM
- Flexible working arrangements: We will provide you with a laptop, monitor, keyboard, mouse, and headset. All you need is an internet connection and a safe place to work at home
- Supportive and ambitious culture with lots of fun mixed in

What’s your contribution?
- Recent experience working in Contact Centre, Retail or Hospitality
- Keen problem solver who thinks outside the box and has the ability to provide an exceptional customer experience
- Someone who can master complex products and systems effortlessly
- Literacy, numeracy, and computer literate
- Exceptional verbal and written communication skills
- Demonstrated attention to detail

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...

  • Customer Care Consultant

    5 days ago

    Melbourne, Australia Chubb Fire & Security Pty Ltd Full time

    **2030228F** **Melbourne, Victoria AU** **Are you an experienced Customer Service Consultant, looking for the next step in your career? This is an opportunity to join VitalCALL with Chubb, where you will benefit from exposure to a program of work, continuous improvement, progression opportunities as well a range of additional benefits that come with...

  • Customer Care Consultant

    5 days ago

    Melbourne, Australia Chubb Fire & Security Pty Ltd Full time

    **TBC1** **Melbourne, Victoria AU** **Are you an experienced Customer Service Consultant, looking for the next step in your career? This is an opportunity to join VitalCALL with Chubb, where you will benefit from exposure to a program of work, continuous improvement, progression opportunities as well a range of additional benefits that come with working...

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Australia Red Energy Full time

    **Customer Care Consultant** We are on the lookout for values-driven individuals who understand the importance of offering support to those in need. Be a part of a diverse, fast paced and forever changing environment where you will be armed with The Power to be Different. At Red Energy, we are passionate about providing award-winning service to over a...

  • Customer Care Consultant

    2 weeks ago

    Melbourne, Australia McMillan Shakespeare Group Full time

    Customer Care Consultant At McMillan Shakespeare (MMS), our purpose is to make a difference to people's lives. MMS pioneered salary packaging and novated leasing in Australia. Whilst we've grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do. - **Starting Dates...

  • Customer Care Consultant

    5 days ago

    Melbourne, Australia TAL Full time

    **Company Description** - Flexible work options - Full time, permanent contract - Supportive culture, work with a wonderful team - Melbourne CBD office with a free on-site gym Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better...

  • Personal Loan Sales Consultant

    5 days ago

    Melbourne, Australia Personal Finance Consultant Full time

    We’re looking for enthusiastic talent to join our growing Direct Sales function. As a Personal Loan Sales Consultant, you’ll be delivering on our customers' needs by providing excellent customer service for an exceptional fee-free personal loan product. You’ll ideally have experience in a sales environment (retail, hospitality or call centre) and...

  • Customer Care Consultant

    1 week ago

    Port Melbourne, Australia WS Audiology APAC Full time

    At **bloom hearing specialists** we operate a global network of hearing stores, equipped with the latest technology and most importantly the best people. We have a track record of offering and actively supporting progressive career pathways to our employees to grow and develop in the pathway of your choice. Through extensive customer consultation and...

  • Customer Care Consultant

    1 week ago

    Melbourne, Australia Blackwoods Full time

    **Join an iconic Australian business leader in Industrial & Safety supplies**: - **Work in a friendly team, with ongoing training & career development**: - **Permanent Full-Time role in Derrimut VIC with outstanding employee benefits** **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we...

  • Customer Support Coordinator

    3 weeks ago

    Melbourne, Australia Opal Aged Care Full time

    Customer Support Coordinator - Kew Grove Care Community Kew Grove Care Community, 235 Waverley Road, Kew, Victoria, Australia “At Opal HealthCare, we know that companies don’t succeed, people do.” Our purpose is to bring joy to those we care for and our values of Compassion, ARespect and Excellence reflect that CARE is at the heart of everything we...