Customer Support Coordinator

3 weeks ago


Ballarat, Australia Opal Aged Care Full time

Customer Support Coordinator - Kew Grove Care Community

Kew Grove Care Community, 235 Waverley Road, Kew, Victoria, Australia

“At Opal HealthCare, we know that companies don’t succeed, people do.” Our purpose is to bring joy to those we care for and our values of Compassion, ARespect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 142 Care Communities and over 20,000 team members nationwide.

About the Role:

We/'re looking for a compassionate and organised Customer Support Coordinator to welcome new residents and lead our administration team at Kew Grove Care Community.

What’s on Offer:

Why Choose Opal?

- True work-life balance— Stable and permanent hours
- Career development through our Opal HealthCare Academy
- Leadership pathways— Grow your career in a supportive, values-led environment
- Paid parental leave— Industry-leading policy for primary and non-primary carers
- $5,000 referral bonuses for bringing a friend onboard
- National secondment opportunities to grow your career while exploring new locations
- Sector-leading systems & innovation

What You'll Do:

- Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
- Lead and inspire a team to deliver exceptional administrative and customer support services.
- Build lasting, trusting relationships with residents, families, and key community partners.
- Ensure our care community is a welcoming environment and a hub of connection.
- Manage the efficient day-to-day operations of our administration function.

What You'll Need:

- Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
- Proven leadership skills with experience coaching and mentoring a team
- Exceptional organisational and communication skills with a genuine passion for helping people
- An empathetic nature with the ability to manage sensitive conversations
- Willingness to complete:

- Pre-employment medical

- NDIS Worker Screening Check

Coordinate with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

Apply now to take the next step in your leadership career with Opal HealthCare.

Job details

Job family Administration

Pay type Hourly

Employment indicator Opal HealthCare (VIC) Enterprise Agreement 2023

Kew Grove Care Community, 235 Waverley Road, Kew, Victoria, Australia

#J-18808-Ljbffr


  • Support Worker

    2 weeks ago


    Ballarat, Australia Support Pathways Full time

    **Support Worker** Support Pathways is looking for Support Workers for regular shifts. Our aim is to build long-term relationships with our participants! We currently have opportunities available across multiple locations within Victoria. **ESSENTIAL CRITERIA** - An understanding of the disability/community services sector - Provide person-centred...

  • Support Coordinator

    5 days ago


    Ballarat, Victoria, Australia VMCH Full time

    Experienced Support Coordinator – part time role based in Ballarat or Ararat Develop and implement support plans for participants, provide person-centred support  Manage NDIS budgets and assist participants to achieve their goals.About the roleAre you passionate about empowering individuals to achieve their goals and live fulfilling lives? We are seeking...


  • Ballarat, Australia VIA Care Full time

    **Support Coordinator Manager** Full time Ballarat and Bacchus Marsh $88,000 - $95,000 per year Victorian Home and Community Care (VHCC) is looking for a support coordinator manager to lead a small team of passionate and diverse Support Coordinators to support and achieve outcomes for NDIS participants. VHCC is dedicated to bringing a trauma informed...


  • Ballarat, Australia Opal Aged Care Full time

    Customer Support Coordinator - Sunshine Gardens Care Community Sunshine Gardens Care Community, 40 Anderson Road, Sunshine, Victoria, Australia ● Sunshine VIC 3020, Australia Req #859 Monday, 28 July 2025 Support the sales and administration function in the Care Community. Full Time opportunity based in Sunshine Gardens Care Community. At Opal...


  • Ballarat, Australia Toll Group Full time

    A logistics company based in Laverton North, Victoria is seeking a Customer Service Coordinator to deliver exceptional service and operational excellence. Responsibilities include managing customer accounts, coordinating orders, and ensuring efficient communication between teams. The ideal candidate should possess customer service experience, strong...

  • Support Worker

    1 week ago


    Ballarat, Australia BrightCare Home and Support Full time

    **Main Duties and Responsibilities**: Assist older people living independently in the community with activities relating to personal wellbeing, household management, and lifestyle,including: - personal hygiene, grooming and presentation - general household, cleaning and environmental maintenance tasks - activities of interest in the home and local...


  • Ballarat, Australia Brandt Tractor Full time

    **Are you ready to start your next chapter with a leading business?** Brandt have an opportunity for a Customer Support Advisor to join our Ballarat Branch in the parts department. **_About the role:_** - Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services. - Meet and exceed sales...


  • Ballarat, Australia Brandt Tractor Full time

    **Are you ready to start your next chapter with a leading business?** Due to continued growth in the company, Brandt has the opportunity for a Logistics Coordinator to join our Product Support team in our Ballarat Head Office. **_About the role:_** As the logistics coordinator you will be responsible for supporting the Branches in all aspects of inventory...


  • Ballarat, Australia Aruma Full time

    NFP | F/T Perm |North West Victoria / Ballarat location ideal - Salary packaging + Motor vehicle allowance + Laptop + Phone - Learning & development opportunities | Hybrid working model **About the role** Reporting to National BDM Shared Living, and working with a dedicated team, you will drive and respond to new home and living business opportunities,...


  • Ballarat, Australia Brandt Full time

    **AN EXCITING NEW OPPORTUNITY IS NOW AVAILABLE!** Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and...