Customer Care Consultant

2 days ago

Melbourne, Australia Blackwoods Full time

**Join an iconic Australian business leader in Industrial & Safety supplies**:

- **Work in a friendly team, with ongoing training & career development**:

- **Permanent Full-Time role in Derrimut VIC with outstanding employee benefits**

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. We celebrate diversity and encourage everyone to be themselves and make meaningful connections with their colleagues and customers, to contribute to our success and have a fulfilling career. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**YOUR OPPORTUNITY**

Due to exciting growth within the business, we are looking for a dynamic **Customer Care Consultant **to join our high performing inbound Customer Care team based in **Derrimut VIC**.

Your key responsibilities will include, but are not limited to:

- Informing customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Taking ownership in continuing and cultivating all customer interactions

To be successful, you will have:

- Ability to work Monday to Friday, between the hours 7.30am to 5.30pm
- Previous experience providing an exceptional level of customer service to internal and external customers
- Proven ability to work in a fast-paced sales and service environment and manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are preferred
- Exposure or experience within a call centre or retail environment is preferred
- Applicants with an advanced understanding of SAP, Microsoft or Cloud based CRM programs would be highly regarded

**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Full training and ongoing career development provided
- Fantastic flex work opportunities
- Generous Wesfarmers annual share plans
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Job security with a proud Australian company
- Supportive parental leave policy
- Up to 4-week Purchase leave option
- Competitive salary package
- Employee recognition programs
- Work in a fun and supportive team

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