Customer Care Consultant

1 week ago

Port Melbourne, Australia WS Audiology APAC Full time

At **bloom hearing specialists** we operate a global network of hearing stores, equipped with the latest technology and most importantly the best people. We have a track record of offering and actively supporting progressive career pathways to our employees to grow and develop in the pathway of your choice.

Through extensive customer consultation and clinical know-how, we ensure our customer's quality of life is improved, through better hearing. The customer journey is critical to ensuring their experience is positive from their first contact with us. That's where you come in.....

**Due to strong growth in the business **we have an opportunity for a passionate Customer Care professional to support acquisition and retention efforts. Whether it's their first call or a customer who has been with us for years, their interaction with us is welcomed, nurturing and positive. Your role will be to engage customers and set appointments for them in our clinics.

You'll have **extensive experience in both inbound and outbound customer calls** and be able to engage both new and existing customers in a supportive dialogue, with the end objective of inviting them into our clinics. Integrity and care are important factors, as are the resilience and tenacity required to make and receive high volume calls.

**This role is based from home**, working remotely from our Melbourne support office.

If you are seeking a fantastic role, in a friendly and supportive environment - we'd love to hear from you

Flexible working options are fully supported to better balance work, personal and family commitments.
- WSA/bloom hearing is committed to complying to all government directions, guidance and mandates in relation to COVID-19. Therefore, as a condition of employment, all current and new employees will be expected to meet the relevant vaccination mandate (or provide evidence of an immunisation medical exemption) for their state and position category._

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