Customer Care Consultant

5 days ago

Melbourne, Australia Red Energy Full time

**Customer Care Consultant**
We are on the lookout for values-driven individuals who understand the importance of offering support to those in need. Be a part of a diverse, fast paced and forever changing environment where you will be armed with The Power to be Different.

At Red Energy, we are passionate about providing award-winning service to over a million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned and operated, which our customers love us for.

Our Customer Care team assists customers who are experiencing financial and personal hardship by providing flexible payment options and additional assistance through inbound phone calls. We are looking for individuals with exceptional customer service skills, who are able to listen and display empathy to our customers to assist them with regaining financial control of their energy bills. Utilising your strong negotiation skills, you will provide win-win outcomes for both our customers and our business. Our team works hard to ensure we remain compliant in the way that we operate. We need someone who understands the importance of compliance, and will be diligent in following regulations.

You will be guided through an in-depth training program held in our state of the art office, as well as ongoing support post training. Moving further into your career at Red Energy you will have a flexible arrangement of some working days in our Richmond office and some days working from the comfort of your own home. You will be given all the tools you need to be a true success and an opportunity to leave your mark

In return for your hard work you will receive:

- Competitive base salary with salary reviews and the potential to earn bonuses every 6 months
- Comprehensive training and ongoing support
- Staff discount off your electricity and gas bills
- Two additional days off per year (which we call Good Life Leave)
- Option to purchase additional annual leave - who doesn’t like holidays?
- Annual Myki card at a discounted rate - we are close to both rail and tram lines
- Regular company function and so much more

Job Reference: RED00100790

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