Customer Care Consultant

2 days ago


Melbourne, Australia Homage Care Full time

Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity.

So, what will be your part in our Mission?

As a Customer Care Consultant, you are helping people find the right care they need & want, enabling them to achieve their personal healthcare goals.

**You will**
- Being the client's first point of contact, answering their calls and assisting them in meeting their care requirements;
- Recommend and discuss suitable care solutions and booking in the care visits;
- Building successful rapport with incoming leads and converting them to long-term clients for Homage;
- Proactively working with the client on their care needs, ensuring Homage can meet their requirements and can support them the way they need;
- Assist in driving Government Funded demand acquisition channel;
- Assist in the growth of the NDIS segment once Homage become NDIS-registered;
- Maintain and update the customer database ensuring accuracy and relevancy; and
- Follow-up on online enquiries and leads, articulating Homage's value proposition to prospective clients;
**Skills you will need**
- Basic knowledge of Google Suite/Microsoft Office is essential (Excel, Word, PowerPoint)
- Knowledge of Hubspot or other CRM softwares is preferred
- Solution-oriented and able to understand the importance of accountability, ownership & over-communicate
- Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
- A background in In-bound sales, Account management, Care Advisory, Client Retention would be beneficial

**Benefits...**
- Hybrid Work - Working from both home and our wonderful office located in the heart of the CBD
- ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
- Annual Salary Reviews
- Regular social events - Weekly, Monthly, Quarterly & Yearly.
- Employee of the Quarter rewards
- Birthday celebrations
- EAP - Employee Assistance Program

**Who are we?**

Homage is a tech start-up business that operates within the Healthcare Industry. We are changing the way people access and receive home-care.

**What does this mean?**

Through our technology platform we bridge the gap between care professionals and care recipients, enabling care, wellness and recovery wherever you are.

**How do we do it?**

Our platform has an advanced algorithm that matches the best suited care professionals to our home care patients, based on the needs and wants of our patients.

We work vigorously to deliver personalised, value-based care.

**What's next?**

We offer you the opportunity to be part of our success story

Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation which truly makes a difference in the lives of many.



  • Melbourne, Victoria, Australia Probe CX Full time $60,000 - $80,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer Care...


  • Melbourne, Victoria, Australia Kandu Freight Management Full time $60,000 - $70,000 per year

    Who is Kandu Freight Management?We are a fast-growing Freight Management company seeking a full-time Customer Care Consultant in our brand-new office located in Mulgrave.Kandu Freight Management uses our wealth of experience and knowledge in the transport industry to put together a tailored, sustainable, and cost-effective freight solution for our...


  • Melbourne, Australia Probe CX Full time

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a Customer...


  • Melbourne, Australia Red Energy Full time

    **Customer Care Consultant** We are on the lookout for values-driven individuals who understand the importance of offering support to those in need. Be a part of a diverse, fast paced and forever changing environment where you will be armed with The Power to be Different. At Red Energy, we are passionate about providing award-winning service to over a...


  • Melbourne, Victoria, Australia McMillan Shakespeare Full time $55,000 - $70,000 per year

    At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the biggest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.Start dates: 29th September 2025Enjoy working 2 Days in Office and...


  • Melbourne, Australia Blackwoods Full time

    **Great career development opportunity for an ambitious person**: - **Outstanding employee benefits + Great salary package**: - **A full time role based at Scoresby** We are looking for an enthusiastic **Customer Care Consultant **to join our team of passionate customer service representatives based in **Scoresby **to provide an exceptional level of...


  • Melbourne, Australia McMillan Shakespeare Group Full time

    Customer Care Consultant At McMillan Shakespeare (MMS), our purpose is to make a difference to people's lives. MMS pioneered salary packaging and novated leasing in Australia. Whilst we've grown from a small, family-run business to a global, top 200 ASX-listed company, that entrepreneurial spirit remains at the heart of everything we do. - **Starting Dates...


  • Melbourne, Australia Miele ANZ Full time

    Join a global company renowned for high quality products and service - Take on new challenges and opportunities for training and development - Enjoy varied work where no two days are the same! **Miele** Miele's international reputation for the quality of its domestic and commercial appliances, together with its unrivalled level of service and an innovative...


  • Melbourne, Australia Mercer Full time

    **Care Consultant Leader** **What can you expect?** What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. We pride ourselves on providing outstanding career development, learning opportunities,...


  • City of Melbourne, Australia Probe Group Full time

    Customer Care Consultant - Melbourne page is loaded Customer Care Consultant - Melbourne Apply locations Melbourne CBD VIC Australia time type Full time posted on Posted Yesterday job requisition id JR12353 At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or...