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Service Desk Analyst

2 weeks ago

Perth, Western Australia NRW Pty Ltd Full time

NRW Holdings are now seeking a highly motivated Service Desk Analyst to join our IT Support team in our Belmont Head Office. You will be the first point of contact for IT support and your responsibilities will include resolving technology issues remotely via the telephone and email, recording interactions within the ITSM toolset as well as escalating any issues for resolution to second level teams as required.

We are looking for someone with a desire to achieve and accomplish the tasks given to them in an efficient and effective manner. Strong customer service skills are paramount in this role as you are supporting our internal clients.

Your main tasks and responsibilities will be, however not limited to:

  • Liaising with employees regarding queries and troubleshooting IT issues within the business
  • Provide system and infrastructure support to functional areas
  • Offer basic informal training to users on approved software
  • Create and maintain internal knowledgebase and user documentation
  • Installation and configuration of software packages
  • Monitoring of systems and networks to ensure optimum performance
  • Set and controlling security levels and systems access
  • Maintaining asset management register and Information Technology Service Management (ITSM) tools
  • Participate in the service desk on call roster

Preferred skills and qualifications for this position are:

  • Minimum 1 year experience in a similar role
  • High level customer service skills
  • Previous experience in a similar position within the resource sector is highly desirable
  • Excellent analytical and problem-solving skills
  • In depth understanding of computers, operations systems, networking and applications
  • Strong troubleshooting abilities

What's on offer with NRW:

  • Excellent salary and benefits on offer
  • NRW commitment to training & development
  • Referral bonus program – earn $3k for a successful referral
  • Multiple company benefits including - income protection insurance / Employee Assistance Program (EAP) / discounted private health insurance / paid parental leave / salary sacrifice options & novated leases available
  • Enjoy employee discounts with exclusive deals for groceries, entertainment, fuel vouchers, incredible savings on tech products and so much more - there are over 450 retailers offering amazing deals through our new benefits platform

NRW is an Equal Opportunity Employer and we strongly support diversity in our workforce. Applicants from a wide sector of the community, including women and Indigenous cultures, are encouraged to apply.

If you would like to be part of the high performing NRW team, APPLY NOW.