Sales Administrator

**Commercial Sales Administrator**

At Instant Shade Umbrellas, we proudly supply _Australia’s Best Umbrellas_. Our range includes small branded market umbrellas, large heavy-duty commercial umbrellas, promotional pop-up marquees, and permanent shade structures. We also have a line of residential products for gardens and swimming pools, but this role is all about supporting our commercial customers that include hospitality venues, hotels & resorts, event companies, and other businesses large & small.

Customer service is at the heart of what we do. We build long-standing relationships and deliver creative shade solutions that make a real difference to our clients, and we genuinely care while doing it.

We’ve been family-run and owned for just under 30 years, and that spirit flows through everything we do. We’re a close-knit crew who work hard, laugh often, and celebrate wins and birthdays (with cake and sometimes questionable singing).

If you’re looking for a workplace where your contributions are valued and your growth is supported, you might be exactly who we’re looking for.

**About the Role**

We’re looking for a highly organised administrative whiz to join our team. You’ll be a vital part of our commercial sales process - keeping orders moving, supporting our sales team, and helping things run smoothly behind the scenes.

This is a fast-paced and varied role, so if you love structure but thrive on a little pressure, keep reading.

You’ll constantly be collaborating with people across the business from our salespeople to our warehouse crew, and from graphic design to production. Great communication, a warm personality, and the ability to think on your feet are a must.

Most importantly, we’re looking for someone who cares about their work, their teammates, and the customers we serve. If you’re a team player with energy, attention to detail, and a healthy dose of curiosity, we’d love to hear from you.

**Key Responsibilities & Duties**
- Support the commercial sales team
- Process sales from deposit to production, delivery, and installation
- Liaise with our graphic designer and in-house printer to complete client artwork
- Communicate with our factory and warehouse throughout production
- Keep customers informed on payments, ETA, and delivery details
- Provide customer support for warranty, repairs, and spare parts
- Handle general office tasks and ad-hoc duties as needed

**Who We’re Looking For**

You’ll thrive in this role if:

- You genuinely enjoy helping people and making their lives easier
- You’re curious, capable, and love to learn new things
- You bring good energy to your work and team
- You’re tech-savvy and a natural problem solver
- You’re proactive, organised, and don’t wait to be asked twice
- You believe in doing things properly, not just quickly
- You’re open, kind, and don’t take yourself too seriously

Some experience in admin is a must but your attitude, adaptability, and willingness to pitch in matter just as much. If you’ve used tools like Cin7, Zoho CRM or Office 365 (Outlook, Word, Excel, Teams), great If not, we’ll show you the ropes.

Bonus points if you’ve worked in outdoor shade, signage/ branding or events, but it’s not essential.

**Perks & Benefits**
- $55,000 - $65,000 + Super depending on experience
- Permanent FULL-TIME role - Monday to Friday
- 6 paid RDOs a year (during off-peak period)
- Company-wide bonus scheme when we hit our targets
- Supportive, down-to-earth culture (no suits, no egos)
- Lots of training & support to help you grow
- Based in Braeside with easy access via Dingley Bypass/Peninsula Fwy
- Free on-site parking
- And of course, a birthday cake for your special day

**Does this sound like your kind of workplace?**

If you’re ready to bring your admin skills to a business that values people and purpose, we’d love for you to apply. Please include your resume and a cover letter telling us why you’d be a great fit and what skills you bring to the table.

**Job Types**: Full-time, Permanent

Pay: $55,000.00 - $65,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

**Experience**:

- Administration: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person