Operations Manager

**About DTIQ Technologies, Inc**

DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

With over 25 years of experience and enhancing over 8 million consumer experiences daily, DTiQ serves over 45,000 customers, including major corporations and franchisees like Hungry Jack’s, KFC, GYG and McDonald's. If you're passionate about technology, loss prevention, or hospitality, DTiQ offers a dynamic opportunity to advance your career We’re always looking for smart, driven, and talented individuals to join our fun, fast-paced team.

**About the role**:
The Operations Manager is a strategic and hands-on leader responsible for overseeing the day-to-day operations for the ANZ region. This individual will ensure operational excellence, drive efficiency and scalability, and align product delivery with business goals and customer expectations. The Director will lead cross-functional teams, implement process improvements, manage budgets, and play a key role in driving performance, quality, and client satisfaction.

**Key Responsibilities**:
**Strategic Leadership**:

- Develop and execute operational strategies that support the company’s goals and delivery commitments.
- Collaborate with executive leadership to set performance targets and KPIs for operational success.

**Team Management**:

- Lead, mentor, and develop teams across implementation & service delivery, logistics, and repair.
- Promote a culture of accountability, continuous improvement, and operational excellence.

**Delivery Optimization**:

- Ensure consistent, high-quality product delivery across all client accounts and regions.
- Monitor and improve processes related to execution, staffing, resource allocation, and client engagement.

**Process Improvement**:

- Identify operational bottlenecks and implement Lean, Six Sigma, or other methodologies to improve workflows and reduce costs.
- Drive automation and system upgrades that enhance efficiency and reporting capabilities.

**Financial & Operational Management**:

- Develop and manage department budgets, forecasts, and cost-control initiatives.
- Track operational metrics and generate reports for senior leadership and stakeholders.

**Client & Stakeholder Engagement**:

- Collaborate with Customer Experience and Sales teams to ensure service level agreements (SLAs) are met or exceeded.
- Serve as a key escalation point for client issues related to operations.

**Qualifications**:

- Bachelor’s degree in Business Administration, Operations Management, or related field
- 10+ years of progressive experience in operations, with at least 5 years in a senior leadership role within a service-based organization.
- Proven experience managing large, cross-functional teams.
- Strong knowledge of operational excellence frameworks (e.g., Lean, Six Sigma).
- Experience with ERP and service management software systems.
- Excellent leadership, communication, and decision-making skills.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.

**Preferred Skills & Attributes**:

- Experience in managing operations across geographically dispersed teams or global service centers.
- Strong analytical skills and data-driven decision-making capabilities.
- Comfortable with ambiguity and able to drive change and transformation.

**Additional Requirements**:

- ** Australian driver's license** and appropriate work status eligibility
- Police checks conducted on all staff, prior to offer of employment

**Why Join DTiQ?**

You’ll be on the front lines of a rapidly scaling business, representing a product that’s proven, valued by thousands of brands, and ready for widespread adoption through the right partners. If you love to win, enjoy building something scalable, and want to make a big impact, this is your role.

**We offer a competitive salary of up to 100k AUD/yr +Super