Itsm Analyst

6 days ago

Sydney, Australia Preacta Full time

ITSM/ ITIL
- Change Management
- Incident/ Problem Management

**ITSM Analyst**

The ITSM Analyst supports the ITSM Practice Leads and senior ITSM professionals in ensuring the delivery and management of IT services.

This offers an opportunity to gain experience in ITSM processes, contribute to process improvement, and develop a foundation for a career in IT Service Management.

**RESPONSIBILITIES**:
The ITSM Analyst supports ITSM processes internally, reporting to the ITSM Practice Leads.

You will be responsible for assisting with the following:

- ITSM Processes: Assist in the implementation, maintenance, and improvement of ITSM processes, including Problem Management, Change Management, Configuration Management, and Incident Management.
- Problem Management: Collaborate with senior analysts to identify and analyze recurring IT issues, conduct root cause analysis, and develop solutions to prevent future incidents.
- Change Management: Aid in the review, assessment, and coordination of IT changes, ensuring that they are evaluated for risk, properly authorized, and implemented with mínimal disruption to services.
- Configuration Management: Assist in maintaining an accurate and up-to-date Configuration Management Database (CMDB) by tracking configuration items (CIs) and their relationships.
- Incident Management: Support the resolution of IT incidents by logging, categorizing, prioritizing, and escalating tickets as necessary. Assist in coordinating incident response efforts to minimize downtime and restore services promptly.
- Service Operations Support: Provide operational support to IT teams and end-users, including troubleshooting technical issues, fulfilling service requests, and ensuring timely resolution of problems.
- Documentation and Reporting: Assist in documenting ITSM processes, procedures, and guidelines. Generate reports and metrics to track the performance and effectiveness of ITSM processes.
- Continuous Improvement: Contribute ideas and suggestions for improving ITSM processes, tools, and workflows. Participate in process reviews, lessons learned sessions, and other initiatives to drive continuous improvement.
- Training and Development: Participate in training sessions and workshops to enhance knowledge and skills in ITSM principles, practices, and tools.
- Collaboration: Collaborate with cross-functional teams, including IT operations, service desk, and business units, to ensure alignment of ITSM processes with business needs and objectives.

**REQUIREMENTS**:
Technical:

- Bachelor’s degree in IT, Computer Science, or related field.
- Basic understanding of IT Service Management principles and frameworks, such as ITIL.

Familiarity with ITSM tools and software is a plus.

Behavioural:

- Eagerness to learn and develop technical and professional skills in ITSM and related areas
- Ability to work under pressure and prioritize tasks in a fast-paced environment.

Customer:

- Excellent stakeholder management skills and will be a strong influencer and negotiator
- Demonstrated awareness in applicable IT change and problem management processes. Provide accurate task estimates for self and others.

  • Itsm Support Analyst

    2 weeks ago

    Sydney, Australia Serco Full time

    Support the delivery of quality ITSM processes using ServiceNow - Sydney based preferred, 3 Days in the office, 2 Days WFH - Permanent, Fulltime Opportunity **About the Role** The ITSM Support Analyst’s key purpose is to support the delivery of robust and quality ITSM processes to elevate our overall performance and service. This will be measured by a...

  • Itil Process Analyst

    1 week ago

    Sydney, Australia Limelight People Full time

    **SYDNEY** - Financial Services - ITIL | Support | Incident Mgmt - IT Support | Service Transition | Service Transformation **ITIL Process Analyst - Limelight People have been engaged to find an experienced ITIL Process Analyst for our financial services client.** ITIL Process Analyst - Working as part of our clients support and service delivery function,...

  • Change Manager- Itsm

    4 days ago

    Sydney Central Business District, Australia HAYS Full time

    12 month fixed term contract opportunity for a Change Manager to join a leading higher education institution! **Your new company** You will work for one of Sydney's leading Higher Education Institutions based in the CBD. **Your new role** As Change Manager, you will be delivering the ITSM project, a stream within a broader program of work to reimagine the...

  • Support Analyst

    1 week ago

    Sydney, Australia Attra Full time

    We are looking for a **Support Analyst** to join our team! **About us**: Synechron Company is a technology services and solutions provider in the banking, cards, and payment domains, with comprehensive expertise and experience spanning 26 years. We pride ourselves on our ability to deliver high-quality resources and solutions to our clients. Through...

  • Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Ayan Infotech Full time

    AYAN InfoTech is looking for Business Analyst (Telecom Domain) to join an exciting project based in Sydney & Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.Role: Business Analyst (Telecom Domain)Location: Sydney & MelbourneContract...

  • Network Support Analyst

    2 weeks ago

    Sydney, Australia Talent International Full time

    australia sydney permanent au$90000 - au$110000 per annum**A prestigious Financial Services provider is seeking a Network Support Analyst to join their team on a permanent basis.** You will be joining a close-knit team, whose main responsibility is supporting the software and hardware of a large number of external clients, who connected to their systems via...

  • Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Ayan Infotech Full time

    AYAN InfoTech is looking for Business Analyst (Telecom Domain) to join an exciting project based in Sydney & Melbourne. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.Role: Business Analyst (Telecom Domain)Location: Sydney & MelbourneContract...

  • Service Management Analyst

    2 weeks ago

    Sydney, Australia Cuscal Full time

    **Be the inventor and enabler of our business** Where else will you get the chance to build products from scratch? Products that impact the lives of millions of people in the everyday. At Cuscal, our tech team are the hands and heart for what we do best. They’re the inventors, the creators, the enablers of our business. They turn ideas into reality. They...

  • Asset and Configuration Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Optus Full time

    Join to apply for the Asset and Configuration Analyst role at Optus1 week ago Be among the first 25 applicantsJoin to apply for the Asset and Configuration Analyst role at OptusWe will only be considering Australian Citizens and Permanent Residents for this role*We will only be considering Australian Citizens and Permanent Residents for this role*Location:...

  • Service Management Analyst

    1 day ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Get AI-powered advice on this job and more exclusive features.Forward with CuscalAt Cuscal, we're not just shaping the future of payments - we're pioneering it. From launching Australia's first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, we've spent over 59 years building solutions that millions of Australians rely on every...