Bookings Officer

6 days ago

Osborne Park, Australia Sonic HealthPlus Full time

**ABOUT US**
Proudly Australian, Sonic HealthPlus is the nation’s largest provider of corporate medicine, delivering Occupational Health, General Practice, and integrated medical, paramedical, and wellness services to corporate and community groups across the country. With a strong national network of clinics, we are committed to delivering high-quality healthcare services to businesses and individuals alike.

**ABOUT THE ROLE**
We are seeking a dedicated and customer-focused **Customer Service Officer** to join our team at Osborne Park, WA, on a **Maximum Term** basis. This exciting opportunity involves working **38 hours per week**. Reporting directly to the Bookings Manager, you will play an integral role in coordinating medical appointments and providing outstanding service to our valued clients.

**KEY RESPONSIBILITIES**
As a Customer Service Officer, your day-to-day duties will include:

- Scheduling medical appointments efficiently and accurately
- Quality checking medical results to ensure accuracy
- Meeting KPIs related to client wait times and reporting requirements
- Managing phone queues and logging all calls
- Performing data entry tasks
- Assisting with general administration duties as required

**WHAT WE’RE LOOKING FOR**
To succeed in this role, you’ll need to have:

- Ability to work an 8 hour shift between 5am and 4pm WST Monday to Friday
- Excellent organisational and administration skills
- Strong customer service experience with a professional phone manner
- A keen eye for detail and a passion for providing top-quality service
- Well-developed communication skills and the ability to multitask
- Proficiency in Microsoft Office, particularly Outlook and Excel
- A positive, can-do attitude and willingness to take on additional tasks as needed

**WHY JOIN US?**
At Sonic HealthPlus, we value our people, and we offer a range of benefits including:

- Ongoing training and career development opportunities
- Be part of a stable, reputable healthcare provider (backed by global leader Sonic Healthcare)
- Paid parental leave
- Discounts on travel, gym memberships, health insurance, and more
- Novated leasing and discounted medical services (e.g. pathology, radiology, and travel health)
- Access to an Employee Assistance Program
- Opportunities to get involved in community events and corporate social responsibility initiatives

**HOW TO APPLY**

**Join our dynamic team and make a real difference in the healthcare sector with Sonic HealthPlus**

**DIVERSITY, EQUITY AND INCLUSION**:

- At Sonic HealthPlus, we embrace a diverse mix of minds and backgrounds, creating a supportive environment where every voice is valued. Our commitment to gender equity fosters a safe, respectful, and welcoming space for all. We honour the unique experiences of veterans and current serving members of the Australian Defence Force and their families, whose military backgrounds enrich our workplace._

**PRIMARY LOCATION**: AU-WA-Osborne Park

**JOB POSTING**: 31-Jan-2025

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